Customer Service Administrator
7 days ago
**BENNETT OPIE LIMITED**
**Customer Service Administrator £22,000 - £23,500 per annum**
**9am - 5pm Monday to Friday**
Bennett Opie Ltd produce a delicious range of pickles, home baking and cocktail garnish products for customers in the UK and around the world. We’re also the UK importer for MONIN syrups, Coco Lopez and Alain Milliat juices and nectars. Founded in 1880, we are one of the oldest private family-owned food companies in the country - and we’re still family run to this day.
From our site in Sittingbourne, Kent, we supply many of the UK’s supermarkets including Tesco, Sainsbury’s, Morrison’s, ASDA, Waitrose and Marks & Spencer. We’re also proud to hold long-standing relationships with many independent retailers, wholesalers and foodservice customers.
**The Role**:
Supporting the customer service department to ensure that it runs smoothly. Working within a team dealing with customer enquiries, queries and resolving issues in a timely manner. You will also be required to support the Sales Managers as and when necessary. Processing customer orders and dealing with all the relevant paperwork needed to ensure orders are received within the time parameters.
**Main duties include**:
- Inputting orders onto the Integrated accounting and resource planning system
- Validate customer order pricing and liaise with finance team and sales managers where necessary
- Process all Ecommerce orders ensuring the correct procedure for despatching is adhered to
- Handle delivery queries due to factors such as damage or quantity differences and initiate the appropriate returns process if required
- Liaise with planning, warehouse, technical department and the hauliers as and when necessary
- Keeping the remote sales account management team informed of any problems with their customers and long term stock shortages
- Have at least 2 years’ experience of working in a busy customer service environment
- Be computer literate and fully conversant in Microsoft Office in particular Excel
- Have GCSEs Grade C or above (or equivalent), in English and Maths
- Be confident working within a team
- Have an ability to manage orders, ensuring multiple orders types are processed quickly and efficiently with a high level of accuracy and attention to detail
- Have an ability to multi task and prioritise
- Be an excellent communicator
**As one of our employees you will be entitled to the following benefits**:
- 23 days holiday (plus Bank Holidays)
- Hybrid working
- Company pension
- On-site parking
- Cycle to work scheme
- Long service recognition awards
- Discretionary annual bonus
- O2 discounts
- Access to MHFA team
- Grocery Aid member (emotional, practical and financial support services for food industry employees)
If you would like to become a part of our exciting story and help shape our ambitious future, we would love to hear from you.
**Salary**: £22,000.00-£23,500.00 per year
**Benefits**:
- Company pension
- On-site parking
- Wellness programme
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Sittingbourne, ME10 3RN: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 2 years (required)
Work Location: Hybrid remote
-
Customer Service Administrator
5 days ago
Sittingbourne, United Kingdom Reed Business Support Full timeReed business support have partnered with a manufacturing company who are looking to recruit a Customer Service Administrator. **The day-to-day role for the customer service administrator**: - Answering first line customer service queries - Supporting in any crisis management as required - Liaising and working with all internal departments to support the...
-
Procurement Administrator
7 months ago
Sittingbourne, United Kingdom Service Care Full time**Job Title**:Procurement Administrator **Start date**:ASAP **Contract**:Temp Ongoing for 6 months **Hours**:Full-time, 36 hours per week **Location**:Sittingbourne ME9 (hybrid working once training completed) **Job description: - Our client are looking for an administrator to join there procurement and to providing administrative and first line support to...
-
Sittingbourne, United Kingdom Service Care Full time**Job title - **Financial and Digital Inclusion Administrator **Location -** Sittingbourne, ME9 **Contract - **Temp Ongoing **Hours** - Full time (2 days a week office based) **The Role Summary** Our client a local housing association is looking for a Financial and Digital Inclusion Administrator to provide a range of administrative and support services to...
-
Customer Service Administrator Apprentice
3 days ago
Sittingbourne, United Kingdom Kent Training & Apprenticeships Full time**EMPLOYER DESCRIPTION** Invicta Electronics is a subcontract electronic assembly company with customers all over UK. We are well known for our high-quality work, reliability, fast turnarounds and competitive prices. We specialise in small to medium volume electronic manufacturing services, we work well and have a highly motivated friendly team in our 6000...
-
Sales Administrator
1 day ago
Sittingbourne, United Kingdom Office Angels Full time**Job Title**: Sales Administrator / Customer Service Advisor **Location**: Sittingbourne **Salary**: £23k - £26k DOE (£10.50 - £11.75 p/h) **Term**: Temp to perm **Hours**: Monday to Friday 8am - 5pm with 1 hour lunch break **Start**:ASAP Office Angels are so proud to be recruiting exclusively for our Client based in Sittingbourne who have two...
-
Administrator (Production)
7 months ago
Sittingbourne, United Kingdom Integrated Service Solutions Ltd Full timeIntegrated Service Solutions Ltd (ISS) is an innovative service provider operating primarily within the Fresh Produce sector in the UK. Since inception in 2014, ISS has experienced phenomenal growth. With annual revenues in excess of £60 million, and having established a strong market position, we now employ over 950 people across our 3 sites at...
-
Administrator (Production)
7 months ago
Sittingbourne, United Kingdom Integrated Service Solutions Ltd Full timeIntegrated Service Solutions Ltd (ISS) is an innovative service provider operating primarily within the Fresh Produce sector in the UK. Since inception in 2014, ISS has experienced phenomenal growth. With annual revenues in excess of £60 million, and having established a strong market position, we now employ over 950 people across our 3 sites at...
-
Head of Customer Services
7 days ago
Sittingbourne, United Kingdom Kent Recruitment Bureau Full timeAn exciting opportunity has arisen to join this large designer and manufacturer as Head of Customer Services. This role is a key strategic and operational one to ensure the development, continuous improvement and delivery of the best-in-class aftercare service. As Head of Customer Services, you will contribute to the strategic direction of the Company,...
-
Head of Customer Service
3 days ago
Sittingbourne, United Kingdom Simpson Judge Ltd Full timeHead of Customer Service / Customer Service Manager £45k - £50kp.a. Our leading British based designer, manufacturer and worldwide distributor of furniture, home décor and accessories. Who continue to grow rapidly and are committed to offering the complete home furnishing solution. An exciting opportunity had arisen to join us as Head of Customer...
-
Head of Customer Services
3 days ago
Sittingbourne, United Kingdom Page Personnel Finance Full timeOperating as a member of the senior leadership team, directly managing the customer service team and reviewing and developing the strategic direction of the company. **Client Details** A large retail company. **Description** - Operating as a member of the senior leadership team - Review current ways of team working and our customer experience strategy -...
-
Customer Services Officer
11 hours ago
Sittingbourne, United Kingdom Optivo Full timeSalary £25,847 per annum - Location Sittingbourne, Kent **What you'll do** We are looking for a highly personable individual with strong customer facing experience, to join our spirited Resident Services department. You’ll carry out a range of administrative and office support activities supporting the Housing Management team, including word processing,...
-
Customer Service Assistant
7 days ago
Sittingbourne, United Kingdom Carlton Recruitment Full timeCustomer service assistant Sittingbourne Full time permanent £21,000 We are looking to recruit a mechanically minded person, who will be responsible for the complete day-to-day operation of the store and ensuring exceptional customer service is delivered. **Responsibilities**: - Perform all sales counter functions, point-of-sale (register) functions,...
-
Customer Service Assistant
4 days ago
Sittingbourne, United Kingdom React Recruitment Limited Full timeOur Client based in Sittingbourne is seeking a **Customer Service Assistant** **Salary**: excellent salary and benefits Benefits: Flextime (1pm Friday Finish), 2 days working from home (after 6 months probation), travel insurance, Private Healthcare includes dental and optical (eligible after one year of service), 25 days of holidays + BH To co-ordinate...
-
Service Co-ordinator
5 days ago
Sittingbourne, United Kingdom Huntress Full time**Service Co-Ordinator / Administrator** Are you a Service Coordinator or Administrator, looking to join a global manufacturer, offering a Mon-Fri role, with long term career prospects, further development and full on the job training? Excellent opportunity to join a market-leading international company, offering a secure position, where you will have...
-
Training Administrator
7 months ago
Sittingbourne, United Kingdom Integrated Service Solutions Ltd Full timeIntegrated Service Solutions Ltd (ISS) is an innovative service provider operating primarily within the Fresh Produce sector in the UK. We operate independently, with the opportunity to draw on the expertise and network of the Terradace Group of which we are part. Since inception in 2014, ISS has experienced phenomenal growth. With annual revenues in excess...
-
Customer Service Assistant
5 days ago
Sittingbourne, United Kingdom Reed Business Support Full timeI am working with a manufacturing company based in Sittigbourne who are looking to expand their customer service team. The purpose of the position is to look after key accounts for the business and coordinator and monitor customer orders. The duties of the role customer service role are: - To pro-actively monitor progress of orders. - To be the daily...
-
Customer Service Advisor
13 hours ago
Sittingbourne, United Kingdom Constantia Sittingbourne Limited Full timeDue to additional sales growth, we currently have a position for the role of Customer Service Advisor. The role reports to the Customer Service Supervisor. **Responsibilities**: - Lead investigations relating to customer enquiries by liaising with appropriate internal and external parties to achieve optimum customer communication via timely and accurate...
-
Customer Services Assistant
3 days ago
Sittingbourne, United Kingdom Pearson Whiffin Recruitment Ltd Full time**Customer Services Assistant** **Sittingbourne - Must Drive due to location** **Parking on site** **Monday to Friday 37.5 hours per week** **Great benefits!** Fantastic opportunity to join one of Kent’s most sought-after employers You will be customer facing, managing the progression of customer orders from start to finish. This role will require...
-
Administrator
7 months ago
Sittingbourne, United Kingdom Swale Heating Ltd Full time**Administrator** **Basic Salary £24,000 per annum** **Full Time, Permanent Position** **37.5 Hours per week,** **Office Based** **About the Role**: As an Administrator within the Operations department you will act as the first point of customer and client contact for servicing and responsive maintenance. You will work alongside the Senior Contact...
-
Sales and Customer Service Professional
6 days ago
Sittingbourne, Kent, United Kingdom kitepackaging Full timeCompany OverviewKite Packaging is a dynamic and employee-owned business founded in 2001 with a unique vision. We have consistently been recognized for our exceptional growth, earning the 'Top 50 Fastest Growing Companies in the Midlands' and 'The Sunday Times Track 100 Fastest Profit Growth in the UK' awards.Sales and Customer Service RoleWe are seeking an...