Customer Service Assistant
4 days ago
I am working with a manufacturing company based in Sittigbourne who are looking to expand their customer service team.
The purpose of the position is to look after key accounts for the business and coordinator and monitor customer orders.
The duties of the role customer service role are:
- To pro-actively monitor progress of orders.
- To be the daily interface with the client on all order issues, dealing with enquiries in a professional and timely manner.
- To process sales quotes, sales orders and purchase orders through the system.
- Communicate order requirements to the internal teams for timely completion of orders.
- Organise customer deliveries, including quoting, raising freight purchase orders, and the administration of all freight forwarding documents for global shipments.
- Prepare export invoices for the relevant global shipments.Ensuring accurate export documentation is provided in a timely manner.
- To maintain customer price lists within the system, updating any external order documents with the updated prices.
- To enter accurate information into the Company databases including excel.
- To enter accurate information and ensure the order status is continually updated in the clients ordering platforms.
- Liaising with customers, warehouse and suppliers regarding delivery logistics.
- Advise and respond effectively to any customer enquiries or requests.
- Dealing with all customer service issues including managing complaints and customer feedback forms.
Skills & Experience required for the customer service assistant:
- Excellent communication skills
- Previous experience processing sales orders
- Experience and knowledge of freight forwarding (import & export)
- Due to location MUST be a driver
- Knowledge and work experience working with post Brexit documents
- Organisational skills
- Time management
- Computer literate with knowledge of Word, Excel and Project software
- Attention to detail
What’s in it for you as a customer service assistant?
- Attractive competitive salary
- Hybrid working pattern (2 days at home per week after probation)
- Flexi time hours (9:30-4pm Thursday) 9:30-1 Friday (if all 37.5 hours are covered)
- Travel insurance
- Medical health care
- Gym and showers onsite
- Free parking
- 25 days holiday + bank holidays
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