Customer Service Advisor
1 day ago
Due to additional sales growth, we currently have a position for the role of Customer Service Advisor. The role reports to the Customer Service Supervisor.
**Responsibilities**:
- Lead investigations relating to customer enquiries by liaising with appropriate internal and external parties to achieve optimum customer communication via timely and accurate information and updates.
- Support Finance and Administration departments with issues relating to European and non-European shipments and liaising with transport companies where necessary.
- Providing cover for the Customer Support Supervisor when needed. Face-to-face support for customer audits, visits to site and BRMs.
- Participating in customer visits where necessary.
- Dissemination of customer specifications and customer requirements.
- Update customer pricing information.
- Update production costing information.
- Carry out customer order processing with existing and new designs, liaising internally to capture best delivery dates and sorting amendments.
- Support the Originations and artwork teams with checking, films & the cylinder rundown.
- Accurately maintain customer and procedure records.
- Check, distribute and improve on customer delivery and quality performance reports.
- Reconciliation of customer schedules with internal records and ensure resolution.
- Regularly contribute ideas to the team and develop better processes.
- Adhere to all relevant statutory & company procedures including ISO, Health & Safety, Employee Handbook.
- Adhoc projects and any other duties as required.
**Qualification Profile**:
- Worked in a customer facing role with good communication skills and telephone manner ideally with 1 to 2 years customer services experience.
- Good understanding of order entry, Originations and Originations checking processes.
- Knowledge of SAP/Planning proficient in Office software (Word, Excel, Powerpoint).
- Experience of working within a GMP environment - specifically managing creation of data and information.
**Salary**: Up to £24,500.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Sittingbourne: reliably commute or plan to relocate before starting work (required)
Work Location: One location
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