Customer Service Advisor
6 months ago
Job Summary:
Do you enjoy speaking with customers, solving problems and delivering great customer service? We are looking for an organised, experienced customer service professional to join our aftersales team.
Working within our Retford Branch, this is an exciting opportunity for someone with experience in supporting customers with product issues, who can deliver excellent customer service.
**Responsibilities**:
- Resolve customer complaints in a professional manner
- Work within our CRM system to ensure records are kept up to date.
- Collaborate with other departments to ensure customer satisfaction
**Requirements**:
- Excellent communication skills, both verbal and written
- Strong customer service skills to understand and address customer needs
- Proficiency in Microsoft suite
- Ability to work in a fast-paced environment and multitask effectively
Working Monday to Friday, 8.30am until 5.30pm in the summer, and 9am until 5pm in the winter. (6 month even split)
If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.
Pay: £11.44-£12.50 per hour
Expected hours: 40 per week
**Benefits**:
- Company events
- Company pension
- On-site parking
Flexible Language Requirement:
- English not required
Schedule:
- Monday to Friday
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
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