Pcn Quality Improvement and Transformation Lead

3 weeks ago


Norwich, United Kingdom OneNorwich Practices Full time

Please review Job Description attached for full details of the role and responsibilities. The post holder will require experience in quality / service improvement with expertise in transformational change and a good understanding of general practice systems and processes, including familiarity with general practice digital systems and how they can be used to deliver improvement. This expertise will be used to: Work alongside practices to understand current challenges to effective service delivery and identify solutions, including existing best practice within the Norwich PCNs. Drive the planning and prioritisation of changes that will improve delivery of care and improve patient and staff experience in the practices within the Norwich PCNs.

Ensure all change is ultimately focussed on improving services for patients and is based on working with patients and communities to understand their needs and experiences. Build relationships with practices across the Norwich PCNs to develop consensus for improvements and to ensure all staff (clinical and non-clinical) are fully engaged throughout the process of selection, implementation, deployment and monitoring/evaluation of change, peer challenge and learning. Develop and manage an overall transformation plan for the Norwich PCNs, including identifying interdependencies, managing risks, considering the potential impacts on the wider organisation, and determining resource requirements. Link with other PCN transformation leads, the ICB and other system partners to collaboratively solve problems, share learning, gain buy-in for transformation and to support alignment with wider strategy and improvement approaches.

Provide hands-on capacity and support to practices in implementing and sustaining agreed changes. Support staff to identify and participate in relevant training and/or professional development opportunities that will support achievement of agreed improvements. Support practices and staff to optimise use of existing functionality and new technology to deliver benefits for patients and staff and enable improvement. Use improvement techniques to focus on delivery of changes and analysis of their impacts, providing feedback to staff on both positive and negative impacts of changes made.

Use data to support population health management and workforce planning. Advise on innovative opportunities and support practices to maximise benefits from innovation, through the sharing of learning and best practice. Develop and implement mechanisms for assessing the impact of agreed changes. Keep Norwich PCN Leadership Team and member practices updated on progress of current initiatives, capacity for change, progress and issues so that plans can be adapted in response.

Assess the Norwich PCNs transformation maturity and help the ICB understand local support needs, for example, facilitated by using relevant frameworks.



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