Ecommerce Product Assistant

7 months ago

London, United Kingdom Belstaff Full time

Belstaff was created by and for independent spirits. We know that _what_ we do, and _who_ we do it with matters. Join the team and make an impact as we build a legacy that surpasses our incredible past.

Love The Challenge. Find A Way. Go All In. Stand Together. Be The Difference.

**A bit about Belstaff**

Belstaff is a functional clothing brand founded to move people forward. Throughout our history we have championed material innovation, collaborating with those who challenge the ordinary and celebrate the joy of the journey. Belstaff has designed protective suits for race-car drivers, windproof smocks for Marines and insulating clothing for mountaineers. One thing is at the heart of all these endeavours: An Independent Spirit. Today, this energy prevails and unites the people who bring the Belstaff brand to life, providing the best products to our customers - both old and new. We are committed to building a team of curious, conscious individuals dedicated to showing up, standing together, and being the difference between a good day and a great day.

We are currently searching for a Ecommerce Product Assistant to join the team.

Our Ecommerce Product Assistant is an integral role within the Ecommerce Trading Team. As well as the day-to-day management of the online product catalogue publishing process, this role will also focus heavily on enhancing engagement and conversion by identifying and optimising key product features on site. You will work across the business to gather information from the design, production, trading and merchandising teams as well as utilising user experience tools to inform the visual merchandising of the site and increase engagement and sell through.

**We are looking for someone who will be responsible for**:

- Updating the seasonal product catalogue tracker for Ecommerce, communicating asset requirements and priorities to the Ecommerce Visual Producer
- Working with the Brand Editor to ensure product descriptions are briefed, scheduled, and sent to translation for return ahead of publishing schedule
- Taking ownership of the product catalogue process and publishing schedule across the sites, liaising with Merchandising to take note of stock drop dates and replenishments and communicating launch dates and reports to the business
- Supporting with amending product pages when detail changes are required or requested
- Taking ownership of site walking and live testing when launching new products and campaigns
- Utilising insights from sales reporting, site search results and analytics tools to optimise product discovery, up-selling and cross-selling
- Working with the Trading, Merchandising and Customer Service teams to understand and address where issues or lack of clarity may contribute to increased returns rates and a decrease in customer satisfaction
- Ensuring all products are accurately and logically mapped to specific filters, reviewing discovery and path to purchase user journeys to ensure the site is reducing friction as much as possible
- Working with the Growth and Acquisition Manager to ensure SEO requirements are fulfilled and serve localised needs
- Driving the performance of the catalogue forward; analysing and communicating insights regarding experience, engagement and conversion, looking to competitors and taking note of innovation in the industry
- Keeping up to date on industry news and digital trends, feeding back on any ideas that could help transform the wider Ecommerce business

**We are looking for someone who has**:

- Experience in an Ecommerce role, preferably product catalogue management
- Strong Microsoft Excel skills
- Strong attention to detail and is process driven
- Shopify experience beneficial
- A balanced approach to digital performance; combining data insights with intuitive customer experience expectations
- Excellent communication skills, fluent written and spoken English
- Additional languages preferable but not essential

**We are looking for someone who is;**
- Inspired by working for Belstaff
- Enthusiastic and keen to develop within Ecommerce
- Flexible with the ability to roll their sleeves up and help out with other areas within the Ecommerce team when necessary
- Highly organised with the capability to multi-task and prioritise to meet tight deadlines

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