Customer Service Specialist

4 months ago

Edinburgh, United Kingdom Meraki Full time

**Customer Service Specialist (6-Month)**
Competitive Salary

Fixed Term

Edinburgh

Meraki Talent are partnered with a global FinTech organisation to appoint a Customer Service Specialist on a 6-month FTC (with possibility of extension) in their Edinburgh City Centre Office.

**Responsibilities**:

- Consistently meet or exceed customer service level agreements, ensuring timely and accurate responses to customer and adviser inquiries
- Perform investment trading transactions, general servicing transactions, and new business transactions, as well as money in/out transactions and other support activities, ensuring compliance with relevant regulations and guidelines
- Develop and maintain knowledge of Self-Invested products, ISAs, and GIAs, as well as relevant regulations, guidelines, and procedures
- Identify and report issues or concerns related to processes, systems, or customer inquiries, and work collaboratively with internal teams to resolve them
- Ensure accurate record-keeping and documentation of all customer and adviser interactions and transactions
- Continuously look for opportunities to improve processes and enhance the customer experience, and provide suggestions to management
- Participate in team meetings, trainings, and other development opportunities to enhance skills and knowledge
- Adhere to all internal policies and procedures, as well as external regulatory requirements, related to processing and authorizing financial transactions

**Background**:

- Administration/Customer Service experience from a financial services environment
- Strong attention to detail.
- Excellent customer service skills.
- The ability to manage your own time and deliver to deliver to deadline.
- The ability to innovate and suggest improvements.

Please see our website page headed (eg) ‘Privacy Notice’ for an explanation about how we use information we collect about you’

  • Customer Service Representative

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Assistant. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries, and ensuring their satisfaction with our products and services.Key...

  • Customer Service Representative

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Aftersales team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective responses to customer inquiries and...

  • Customer Service Representative

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Aftersales team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective responses to customer inquiries and...

  • Customer Service Specialist

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Siemens Healthineers Full time

    Job OverviewWe are seeking a highly skilled Customer Service Specialist to join our team at Siemens Healthineers. As a key member of our customer-facing team, you will be responsible for installing, troubleshooting, and maintaining a range of state-of-the-art medical devices.Key Responsibilities:Install and configure medical devices to ensure optimal...

  • Customer Service Specialist

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Siemens Healthineers Full time

    Job OverviewWe are seeking a highly skilled Customer Service Specialist to join our team at Siemens Healthineers. As a key member of our customer-facing team, you will be responsible for installing, troubleshooting, and maintaining a range of state-of-the-art medical devices.Key Responsibilities:Install and configure medical devices to ensure optimal...

  • Optical Customer Service Specialist

    1 month ago

    Edinburgh, Edinburgh, United Kingdom Kamro Ltd Full time

    Job Title: Optical Customer Service SpecialistSalary: per annumLocation: Edinburgh Are you a personable and well-organized professional seeking a part-time opportunity in a dynamic and patient-centered setting? We are in search of a committed Optical Customer Service Specialist for a reputable opticians practice in Edinburgh. If you excel in a client-facing...

  • Customer Service Specialist

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom World Courier (UK) Ltd Full time

    About World Courier (UK) LtdWorld Courier (UK) Ltd is a leading provider of specialized logistics services, dedicated to delivering high-quality solutions for the pharmaceutical and healthcare industries.Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Specialist to join our team in Edinburgh. As a key member of our customer...

  • Customer Service Specialist

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom World Courier (UK) Ltd Full time

    About World Courier (UK) LtdWorld Courier (UK) Ltd is a leading provider of specialized logistics services, dedicated to delivering high-quality solutions for the pharmaceutical and healthcare industries.Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Specialist to join our team in Edinburgh. As a key member of our customer...

  • Customer Service Coordinator

    14 hours ago

    Edinburgh, Edinburgh, United Kingdom Hays Specialist Recruitment Limited Full time

    About the Role This is a fantastic opportunity to join a large private sector organisation in Edinburgh as a Customer Service Administrator. As a key member of the team, you will be responsible for providing exceptional customer service and administrative support. Key Responsibilities Handle incoming and outgoing calls to various stakeholders, providing a...

  • Customer Service Coordinator

    1 day ago

    Edinburgh, Edinburgh, United Kingdom Hays Specialist Recruitment Limited Full time

    About the Role This is a fantastic opportunity to join a large private sector organisation in Edinburgh as a Customer Service Administrator. As a key member of the team, you will be responsible for providing exceptional customer service and administrative support. Key Responsibilities Handle incoming and outgoing calls to various stakeholders, providing a...

  • Optical Customer Service Specialist

    1 month ago

    Edinburgh, Edinburgh, United Kingdom Kamro Ltd Full time

    Job Title: Optical Customer Service SpecialistSalary: per annumLocation: Edinburgh Are you a personable and well-organized professional seeking a part-time opportunity in a dynamic and patient-centered setting? We are looking for a committed Optical Customer Service Specialist for a reputable opticians practice in Edinburgh. If you excel in a customer...

  • Customer Service Administration Associate

    1 month ago

    Edinburgh, Edinburgh, United Kingdom Crown Office and Procurator Fiscal Service Full time

    Position OverviewThis role presents an excellent entry-level opportunity for individuals interested in a dynamic administrative and customer service-oriented position.Whether you are embarking on your career journey or possess prior administrative experience and seek a new direction, a keen interest in the Criminal Justice Sector is essential.As part of a...

  • Customer Service Specialist

    1 month ago

    Edinburgh, United Kingdom DiverseJobsMatter Full time

    Job DescriptionAbout The RoleAre you passionate about helping others and making a difference? Do you want a job changing people’s lives?Then join our team to embark on an exciting career journey as our Customer Experience Specialist!You’ll discover our working environment is unique. We empower our people and trust them to make their own decisions for...

  • Customer Service Specialist

    4 weeks ago

    Edinburgh, United Kingdom DiverseJobsMatter Full time €33,095

    Job Description About The Role Are you passionate about helping others and making a difference? Do you want a job changing people’s lives? Then join our team to embark on an exciting career journey as our Customer Experience Specialist! You’ll discover our working environment is unique. We empower our people and trust them to make their own decisions...

  • Customer Service Specialist

    4 weeks ago

    Edinburgh, United Kingdom DiverseJobsMatter Full time

    Job Description About The Role Are you passionate about helping others and making a difference? Do you want a job changing people’s lives? Then join our team to embark on an exciting career journey as our Customer Experience Specialist! You’ll discover our working environment is unique. We empower our people and trust them to make their own decisions...

  • Customer Service Specialist

    1 month ago

    Edinburgh, United Kingdom DiverseJobsMatter Full time

    Job DescriptionAbout The RoleAre you passionate about helping others and making a difference? Do you want a job changing people’s lives?Then join our team to embark on an exciting career journey as our Customer Experience Specialist!You’ll discover our working environment is unique. We empower our people and trust them to make their own decisions for...

  • Customer Service Specialist

    1 month ago

    Edinburgh, United Kingdom DiverseJobsMatter Full time

    Job DescriptionAbout The RoleAre you passionate about helping others and making a difference? Do you want a job changing people’s lives?Then join our team to embark on an exciting career journey as our Customer Experience Specialist!You’ll discover our working environment is unique. We empower our people and trust them to make their own decisions for...

  • Customer Service Specialist

    4 weeks ago

    Edinburgh, United Kingdom DiverseJobsMatter Full time €33,095

    Job Description About The Role Are you passionate about helping others and making a difference? Do you want a job changing people’s lives? Then join our team to embark on an exciting career journey as our Customer Experience Specialist! You’ll discover our working environment is unique. We empower our people and trust them to make their own decisions...

  • Customer Service Specialist

    1 month ago

    Edinburgh, United Kingdom DiverseJobsMatter Full time

    Job DescriptionAbout The RoleAre you passionate about helping others and making a difference? Do you want a job changing people’s lives?Then join our team to embark on an exciting career journey as our Customer Experience Specialist!You’ll discover our working environment is unique. We empower our people and trust them to make their own decisions for...

  • Customer Service Representative

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Diligenta Full time

    About the Role:We are seeking a highly skilled and empathetic Customer Service Representative to join our team at Diligenta. As a Complaint Resolution Specialist, you will be responsible for responding to customer inquiries, concerns, and complaints in a professional and courteous manner.Key Responsibilities:Respond to customer inquiries and resolve issues...