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Customer Service Specialist

2 months ago

Edinburgh, Edinburgh, United Kingdom Siemens Healthineers Full time
Job Overview

We are seeking a highly skilled Customer Service Specialist to join our team at Siemens Healthineers. As a key member of our customer-facing team, you will be responsible for installing, troubleshooting, and maintaining a range of state-of-the-art medical devices.

Key Responsibilities:

  • Install and configure medical devices to ensure optimal performance and functionality
  • Troubleshoot and repair devices to resolve customer issues promptly and professionally
  • Provide technical support and training to customers to ensure they are able to use devices effectively
  • Collaborate with cross-functional teams to resolve complex technical issues and improve overall customer satisfaction

Requirements:

  • Strong technical knowledge of medical devices and related technologies
  • Excellent communication and interpersonal skills to effectively interact with customers and internal stakeholders
  • Ability to work independently and as part of a team to achieve goals and objectives
  • Valid driver's license and ability to travel to customer sites as required

What We Offer:

  • Competitive base salary and bonus structure
  • Company car and fuel card
  • Ongoing training and development opportunities to enhance technical skills and knowledge
  • Opportunity to work with a leading global healthcare company and contribute to improving patient outcomes