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Customer Service Specialist

2 months ago

Edinburgh, United Kingdom DiverseJobsMatter Full time

Job Description


About The Role


Are you passionate about helping others and making a difference? Do you want a job changing people’s lives?


Then join our team to embark on an exciting career journey as our Customer Experience Specialist

You’ll discover our working environment is unique. We empower our people and trust them to make their own decisions for customers, with none of our calls being scripted. You’ll be joining a team that constantly seeks ways to improve our customer and employee experience, by embracing new ideas.


You’ll bring your passion and desire to grow and we’ll reward you with a brilliant salary of £33,095 and our Continued Professional Development programme to progress within the company.


Working a 39 hour a week shift pattern between 8 am – 7 pm Monday – Friday and 1 in 4 Saturdays 9 am - 5 pm plus 2 Bank holidays 9 am - 1 pm

We also offer Hybrid working enabling you to work up to 2 days a week from home.


When you are office we offer, free parking, free barista Coffee from our onsite Café, subsidised restaurant, free fruit and free daily healthy snacks


About You


We’re looking for someone who’s:


  • An achiever: You’ll love what you do, owning your calls through to resolution. Most importantly, you’ll bring your motivation and determination to excel in our exciting environment.
  • A communicator: You’ll be a wonderful natural listener and establish effective interpersonal relationships. You’ll thrive in an environment involving public interaction.
  • An influencer: You’ll establish trust with the customer, share knowledge and information to different audiences with different needs, and work with them on what to do next.
  • A thriver in a fast-paced environment: You’ll handle sensitive calls with empathy, bounce back from them and be productive in challenging times to remain on track.