IT Support Graduate
4 days ago
IT Support / 1st Line Technical Support - £25,000 - £30,000 - Hybrid role.
Our client is looking for a 1st line technical support person to add to their existing team.This would be a great opportunity for a new/graduate level canddiate, looking to start their career within IT.
Duties include:
- Answering the technical support phone line and fielding customer queries
- Escalating issues to the Technical Support Manager or Development/DevOps
- Creating cases and logging calls on Salesforce
- Help with creating and maintaining documentation
Any of the following skills would be desirable:
- Experience in a customer service/help desk role and working in teams
- Effective and clear communicator
- Basic understanding of Linux is desired
- Networking experience is desired, but not a requirement
- Microsoft Office Suite familiarity, including Teams
- Some experience with iOS/iPadOS/Android devices
Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
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