Aftermarket Customer Repairs Executive
2 weeks ago
As a key member of the team you will be responsible for delivering an exemplary standard of customer service to our Aftermarket customers.
You will represent the customer and ensure that their voice is heard and acted upon within Ultra PCS, whilst also understanding and working towards the goals of the business.
You will process spares orders against customer demand, and despatch completed product ensuring on time deliveries.
Through your close working relationship with customers, you will help to identify potential new business opportunities.
Key Responsibilities:
- Review all customer repair/upgrade/modification orders in accordance with departmental procedures, ensuring customer requirements are understood, communicated with the business and where necessary challenged with the customer prior to commencing work on the customer owned products.
- Accurately load customer repair/upgrade/modification orders into Ultra’s ERP system.
- Provide customer with timely updates regarding the progression of their orders.
- Provide quotations to the customers for work to be performed on their units.
- Manage the customer interface for all our aftermarket customers providing exceptional service levels in accordance with our support contracts.
- Ensure all aftermarket customer issues are managed effectively and resolved to the mutual satisfaction of the business and our customers.
- Support the cash collection process to maximize our cash flow.
- Work with all areas of the business to resolve all customer issues which are holding up invoice payment or causing a customer complaint/concern.
- There may be additional activities to perform from time to time in order to maximise the contribution to Ultra Electronics PCS goals and objectives.
Experience & Skills Required:
Essential:
- Good customer interface skills
- Exceptional attention to detail
- Well organised and able to plan and schedule work effectively
- Committed to customer satisfaction but with a strong understanding of the impact on the business
Desirable:
- Experience in identifying opportunities
- Aerospace experience (military and civil)
- ERP or other business system
- Awareness of export and import
Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It’s the ‘Innovating’ and ‘Empowering’ values that Ultra ASPIRE to be. We welcome the challenge to work in new ways and have trust in you when getting the job done because we recognise that at Ultra, our business is our people.
Here at Ultra we are an equal opportunity employer and value diversity and inclusivity. Underpinned by our values, behaviours and policies, we want you to feel empowered to be the best version of yourself. We also believe that people from different backgrounds and cultures will increase our diversity of thinking, ensuring we successfully deliver to our customers.
We therefore do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also support requests for flexible working arrangements wherever possible.
-
Aftermarket Technical Specialist
5 days ago
Cheltenham, United Kingdom Kinshofer UK Full timeWe are recruiting for this exciting new opportunity to enhance our aftermarket and repairs service offering within our business. We are looking for an enthusiastic and customer focused Aftermarket Technical Specialist to fulfil the growth potential of the Kinshofer UK (KUK). Working as a key part of the enthusiastic and like-minded KUK team this role will...
-
Customer Programme Leader
4 days ago
Cheltenham, United Kingdom General Electric Full time**Job Description Summary**: The Power Distribution and Controls business has several Customer Programmes in operation that require Program Leadership to ensure the key customer commitments are satisfied. Reporting to the Senior Product Leader, the key focus of the role is to work closely with cross functional business teams including: Programmes, Sales,...
-
Repair Technician
Found in: beBee jobs GB - 3 weeks ago
Cheltenham, Gloucestershire, United Kingdom GE Full timeJob Description SummaryAs a Repair Technician in an aerospace environment, you will be responsible for the repair, modification and overhaul of electronic avionic assemblies and printed circuit boards for a variety of civil or military customers.Job DescriptionJob DescriptionEssential Responsibilities Fault find to component level and repair as required Use...
-
Repair Technician
Found in: Talent UK 2A C2 - 6 days ago
Cheltenham, United Kingdom Security Cleared Jobs Full timeJob Description SummaryAs a Repair Technician in an aerospace environment, you will be responsible for the repair, modification and overhaul of electronic avionic assemblies and printed circuit boards for a variety of civil or military customers.Job DescriptionJob Description Essential Responsibilities Fault find to component level and repair as requiredUse...
-
Repair Technician
Found in: beBee S GB - 3 weeks ago
Cheltenham, United Kingdom GE Full timeJob Description SummaryAs a Repair Technician in an aerospace environment, you will be responsible for the repair, modification and overhaul of electronic avionic assemblies and printed circuit boards for a variety of civil or military customers.Job DescriptionJob DescriptionEssential ResponsibilitiesFault find to component level and repair as requiredUse of...
-
Customer Order
5 days ago
Cheltenham, United Kingdom General Electric Full time**Job Description Summary**: Responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order. Includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop...
-
Customer Support Coordinator
7 days ago
Cheltenham, United Kingdom Barclay Meade Full timeAs a Customer Support Coordinator you will take responsibility for coordinating issues within the team and externally with customers. Key responsibilities: - Provide support to our customers, worldwide repair stations and strategic partners. - Process general enquiries and update database. - Well manage and resolve Customer Support issues. - Liaise with...
-
Marketing Executive
5 days ago
Cheltenham, United Kingdom RE Recruitment Full timeMarketing Executive Cheltenham - Gloucestershire Monday-Friday - Full-time Competitive Salary **Responsibilities**: - Delivermulti-channel marketingcampaigns across traditional and digital platforms - Oversee the events strategyand execution - Manage marketing processes, includingproofing, copywriting, liaising with suppliers, briefingagencies,and...
-
SEO Executive
4 days ago
Cheltenham, United Kingdom I2I Recruitment Full timeLocation: Cheltenham Date Posted: March 09, 2023 **SEO Executive**: **Cheltenham**: **£20,000 to £30,000**: **Amazing company, great benefits and Flexi working!**: Would you like to work for a world-class digital agency, delivering web solutions and market leading design on a global basis? Do you have knowledge and experience of SEO? Looking to expand on...
-
Business Development Executive
2 days ago
Cheltenham, United Kingdom AMR - Specialist Property Recruiters Full timeBusiness Development Executive **Job summary** Our client has a fantastic opportunity for a Business Development Executive to join their expanding Sales and Client Success team selling their products to letting agents. Their products include rental deposits and client money protection. Reporting to their Sales Manager, you'll be provided with great...
-
Executive Assistant to CEO
6 days ago
Cheltenham, United Kingdom A.M. Living Ltd Full timeA.M. Living is a boutique accomodation provider with a recently acquired fabulous project, 81 Promenade, first of it's kind aparthotel in Cheltenham. **Executive Assistant to CEO** A CEO/ entrepreneur is looking for an aspiring Executive Assistant/Private PA to help run her business and personal life. She is looking for an Executive Assistant with...
-
Internal Sales Executive
2 weeks ago
Cheltenham, United Kingdom Truly Tailored Recruitment Full timeAre you looking to progress your career within Sales? Got a good grounding and understanding of customer service and account management? Want to be part of a thriving company experiencing an exciting growth period? We have the opportunity for you! Our client, based in a village on the outskirts of Cheltenham, is looking for an Internal Sales Executive to...
-
Internal Sales Executive
6 days ago
Cheltenham, United Kingdom Truly Tailored Recruitment Full timeAre you looking to progress your career within Sales? Got a good grounding and understanding of customer service and account management? Want to be part of a thriving company experiencing an exciting growth period? We have the opportunity for you! Our client, based in a village on the outskirts of Cheltenham, is looking for an Internal Sales Executive to...
-
Internal Sales Executive
2 days ago
Cheltenham, United Kingdom i2i Recruitment Consultancy Full time**Internal Sales Executive Cheltenham Permanent, Full Time £20,000 - £23,000 DOE + Commission** Due to significant growth, my client is looking to appoint a driven and motivated individual to join their Internal Sales Team! You will need to be a self-motivated and an experienced sales professional with a real appetite for success. **The Role**: -...
-
Client Administration Executive
2 days ago
Cheltenham, United Kingdom Toner Graham Full time**Wealth Client Executive** Location - Cheltenham (hybrid available, minimum 2 days in office) £25,000 - £35,000 dependent on experience Full-time permanent role A hands-on administration position to qualify customers and deliver comprehensive support to the financial planners, whilst delivering excellent service to costumers and colleagues **Key...
-
Sustainment Hardware Engineer
6 days ago
Cheltenham, United Kingdom Jefferson Wells Full time**Role**: Sustainment Hardware Engineer **Rate**: £70 (Inside IR35) **Duration: 6** months **Location**: Cheltenham **Essential Responsilbities** - As a Sustaining Engineer you will utilize your experience and expertise to support the production of aviation products to satisfy our customer requirements. - You will work within a small team of engineers...
-
Sales Executive
3 weeks ago
Cheltenham, Gloucestershire, United Kingdom Vertu Motors group Full timeBristol Street Motors Ford Cheltenham We are currently looking for a Sales Executive to come and join our team at Bristol Street Motors Ford Cheltenham. We are offering an industry leading basic salary of £22,000 plus an OTE of £39,000! As a Sales Executive you will be required to assist customers throughout the purchase of their vehicle from viewing...
-
Head of Customer Operations
Found in: Whatjobs ES C2 - 1 day ago
Cheltenham, United Kingdom HR Star Full timeHead of Customer Operations Job Summary: Responsible for overseeing customer operations, managing customer relations, and driving initiatives to raise standards and enhance the overall customer experience. This role requires a proactive leader who can effectively manage a team of coordinators while also engaging with clients to ensure their needs are met...
-
Customer Operations Manager
Found in: Appcast Linkedin GBL C2 - 3 weeks ago
Cheltenham, United Kingdom HR Star Full timeHead of Customer OperationsJob Summary:Responsible for overseeing customer operations, managing customer relations, and driving initiatives to raise standards and enhance the overall customer experience. This role requires a proactive leader who can effectively manage a team of coordinators while also engaging with clients to ensure their needs are met and...
-
Customer Operations Manager
Found in: Talent UK 2A C2 - 3 weeks ago
Cheltenham, United Kingdom HR Star Full timeHead of Customer OperationsJob Summary:Responsible for overseeing customer operations, managing customer relations, and driving initiatives to raise standards and enhance the overall customer experience. This role requires a proactive leader who can effectively manage a team of coordinators while also engaging with clients to ensure their needs are met and...