Customer Operations Manager
1 month ago
Head of Customer Operations
Job Summary:
Responsible for overseeing customer operations, managing customer relations, and driving initiatives to raise standards and enhance the overall customer experience. This role requires a proactive leader who can effectively manage a team of coordinators while also engaging with clients to ensure their needs are met and expectations are exceeded.
Key Responsibilities:
Business Customer Operations Management:
- Oversee the day-to-day running of the office coordinators, ensuring smooth operations and efficient workflows.
- Develop and implement strategies to optimise business customer processes and enhance productivity.
- Collaborate with senior management to set and achieve operational goals aligned with the company's objectives.
Customer Focus:
- Work closely with the Managing Director to ensure the delivery of exceptional service to both new and existing customers.
- Manage the customer journey to ensure a seamless and satisfactory experience from initial contact through to post-purchase support.
- Gather and analyse customer data to identify trends, preferences, and areas for improvement.
New Business and Project Management:
- Working closely with the Managing Director on the development and execution of new business initiatives and projects, working closely with cross-functional teams to drive success.
- Take ownership of project timelines, budgets, and deliverables, ensuring timely completion and quality outcomes.
- Act as a liaison between clients and internal teams, providing updates, resolving issues, and managing expectations.
Team Leadership and Management:
- Lead and mentor a team of coordinators, providing guidance, support, and professional development opportunities.
- Set clear expectations and performance goals for team members, conducting regular evaluations and providing feedback.
- Foster a collaborative and inclusive work environment, promoting teamwork and individual growth.
Qualifications and Skills:
- A degree or similar in business administration, management, or a related field.
- Proven experience in operations management, preferably in a customer-centric environment.
- Demonstrated leadership skills with the ability to inspire and motivate teams to achieve results.
- Strong analytical and problem-solving abilities, with a focus on driving continuous improvement.
- Excellent communication and interpersonal skills, with the ability to interact effectively with clients and colleagues at all levels.
- Professional maturity and the ability to handle challenging situations with diplomacy and tact.
- Proficiency in project management tools and techniques.
- A proactive and results-driven approach, with a commitment to delivering exceptional service and adding value to the organisation.
-
Customer Operations Manager
1 month ago
Cheltenham, United Kingdom HR Star Full timeHead of Customer OperationsJob Summary:Responsible for overseeing customer operations, managing customer relations, and driving initiatives to raise standards and enhance the overall customer experience. This role requires a proactive leader who can effectively manage a team of coordinators while also engaging with clients to ensure their needs are met and...
-
Customer Operations Manager
1 month ago
Cheltenham, Gloucestershire, United Kingdom HR Star Full timeHead of Customer Operations Job Summary: Responsible for overseeing customer operations, managing customer relations, and driving initiatives to raise standards and enhance the overall customer experience. This role requires a proactive leader who can effectively manage a team of coordinators while also engaging with clients to ensure their needs are met...
-
Customer Operations Manager
4 weeks ago
Cheltenham, Gloucestershire, United Kingdom HR Star Full timeJob Description Head of Customer Operations Job Summary: Responsible for overseeing customer operations, managing customer relations, and driving initiatives to raise standards and enhance the overall customer experience. This role requires a proactive leader who can effectively manage a team of coordinators while also engaging with clients to ensure...
-
Customer Operations Manager
1 month ago
Cheltenham, Gloucestershire, United Kingdom HR Star Full timeHead of Customer Operations Job Summary: Responsible for overseeing customer operations, managing customer relations, and driving initiatives to raise standards and enhance the overall customer experience. This role requires a proactive leader who can effectively manage a team of coordinators while also engaging with clients to ensure their needs are met...
-
Head of Customer Operations
1 week ago
Cheltenham, United Kingdom HR Star Full timeJob DescriptionHead of Customer OperationsJob Summary:Responsible for overseeing customer operations, managing customer relations, and driving initiatives to raise standards and enhance the overall customer experience. This role requires a proactive leader who can effectively manage a team of coordinators while also engaging with clients to ensure their...
-
Head of Customer Operations
2 weeks ago
Cheltenham, United Kingdom HR Star Full timeHead of Customer OperationsJob Summary:Responsible for overseeing customer operations, managing customer relations, and driving initiatives to raise standards and enhance the overall customer experience. This role requires a proactive leader who can effectively manage a team of coordinators while also engaging with clients to ensure their needs are met and...
-
Head of Customer Operations
2 weeks ago
Cheltenham, United Kingdom HR Star Full timeHead of Customer OperationsJob Summary:Responsible for overseeing customer operations, managing customer relations, and driving initiatives to raise standards and enhance the overall customer experience. This role requires a proactive leader who can effectively manage a team of coordinators while also engaging with clients to ensure their needs are met and...
-
Head of Customer Operations
2 weeks ago
Cheltenham, United Kingdom HR Star Full timeHead of Customer Operations Job Summary: Responsible for overseeing customer operations, managing customer relations, and driving initiatives to raise standards and enhance the overall customer experience. This role requires a proactive leader who can effectively manage a team of coordinators while also engaging with clients to ensure their needs are met...
-
Customer Operations Manager
1 month ago
Cheltenham, Gloucestershire, United Kingdom HR Star Full timeHead of Customer Operations Job Summary: Responsible for overseeing customer operations, managing customer relations, and driving initiatives to raise standards and enhance the overall customer experience. This role requires a proactive leader who can effectively manage a team of coordinators while also engaging with clients to ensure their needs are met...
-
Customer Operations Manager
1 month ago
Cheltenham, Gloucestershire, United Kingdom HR Star Full timeHead of Customer Operations Job Summary: Responsible for overseeing customer operations, managing customer relations, and driving initiatives to raise standards and enhance the overall customer experience. This role requires a proactive leader who can effectively manage a team of coordinators while also engaging with clients to ensure their needs are met...
-
Customer Operations Manager
4 weeks ago
Cheltenham, Gloucestershire, United Kingdom HR Star Full timeJob Description Head of Customer Operations Job Summary: Responsible for overseeing customer operations, managing customer relations, and driving initiatives to raise standards and enhance the overall customer experience. This role requires a proactive leader who can effectively manage a team of coordinators while also engaging with clients to ensure...
-
Head of Customer Operations
1 day ago
Cheltenham, Gloucestershire, United Kingdom HR Star Full timeJob Description Head of Customer Operations Job Summary: Responsible for overseeing customer operations, managing customer relations, and driving initiatives to raise standards and enhance the overall customer experience. This role requires a proactive leader who can effectively manage a team of coordinators while also engaging with clients to ensure...
-
Customer Operations
1 day ago
Cheltenham, Gloucestershire, United Kingdom HR Star Full timeJob Description Head of Customer Operations Job Summary: Responsible for overseeing customer operations, managing customer relations, and driving initiatives to raise standards and enhance the overall customer experience. This role requires a proactive leader who can effectively manage a team of coordinators while also engaging with clients to ensure...
-
Customer Assistant
2 days ago
Cheltenham, United Kingdom M&S Full time**Summary** Service and Safety Assistant **All the details** The work pattern for this vacancy is: Week1 Sun 1000-1800 Tues 1000-1800 Wed 0900-1700 Thurs 1000-1800 Fri 0800-1600 Week 2 Mon 0800-1600 Tues 1000-1800 Wed 0900-1700 Thurs 0900-1700 Sat 0800-1600 **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible...
-
Customer Assistant
4 days ago
Cheltenham, United Kingdom M&S Full time**All the details** Service and Safety Assistant Below is the working pattern for this vacancy. This role will require some flexibility with the below hours. Monday 12:00-18:00 Tuesday 08:00-13:30 Wednesday 08:00-14:00 Friday 12:00-18:00 Saturday 10:00-16:00 **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible...
-
Operations Manager
4 weeks ago
Cheltenham, United Kingdom i2i Recruitment Consultancy Full timeOperation manager Cotswolds £40,000 - £45,000 My client is looking for an Operations Manager who is passionate, creative, and business-minded to run their visitor enterprise, developing the business and ensuring its commercial profitability. The role is responsible for both strategic development andlong-term planning, as well as day-to-day visitor site...
-
Customer Assistant
3 days ago
Cheltenham, Gloucestershire, United Kingdom MARKS&SPENCER Full timeService and Safety AssistantBelow is the working pattern for this vacancy. This role will require some flexibility with the below hours.Monday 12:00-18:00Tuesday 08:00-13:30Wednesday 08:00-14:00Friday 12:00-18:00Saturday 10:00-16:00Key Accountabilities and MeasuresClearly identified to provide customers with a visible presence at the beginning of their...
-
Customer Assistant
3 days ago
Cheltenham, Gloucestershire, United Kingdom MARKS&SPENCER Full timeBelow is the working pattern for this vacancy. This role will require flexibility with the working pattern.Sunday 10:00-16:45Thursday 08:00-16:00Friday 09:00-17:00Saturday 10:00-18:00Key Accountabilities and MeasuresClearly identified to provide customers with a visible presence at the beginning of their shopping journey Confidently welcome customers to the...
-
Customer Assistant
2 days ago
Cheltenham, Gloucestershire, United Kingdom Marks and Spencer Full timeSummaryService and Safety AssistantAll the detailsBelow is the working pattern for this vacancy. This role will require flexibility with the working pattern. Sunday 10:00-16:45Thursday 08:00-16:00Friday 09:00-17:00Saturday 10:00-18:00 Key Accountabilities and MeasuresClearly identified to provide customers with a visible presence at the beginning of their...
-
Customer Program Leader
3 days ago
Cheltenham, United Kingdom Jefferson Wells Full timeRole: Program Leader / Customer Account Manager Site Location: Cheltenham Rate: £70 per hour Via Umbrella (Inside IR35) - Permanent available Duration: 6 Month contract Position Summary Key Responsibilities All contract performance related activities, tied to customer(s) or program(s). Perform as interface between the customer and the internal...
