Head of Customer Operations
3 weeks ago
Head of Customer Operations
Job Summary:
Responsible for overseeing customer operations, managing customer relations, and driving initiatives to raise standards and enhance the overall customer experience. This role requires a proactive leader who can effectively manage a team of coordinators while also engaging with clients to ensure their needs are met and expectations are exceeded.
Key Responsibilities:
Business Customer Operations Management:
- Oversee the day-to-day running of the office coordinators, ensuring smooth operations and efficient workflows.
- Develop and implement strategies to optimise business customer processes and enhance productivity.
- Collaborate with senior management to set and achieve operational goals aligned with the company's objectives.
Customer Focus:
- Work closely with the Managing Director to ensure the delivery of exceptional service to both new and existing customers.
- Manage the customer journey to ensure a seamless and satisfactory experience from initial contact through to post-purchase support.
- Gather and analyse customer data to identify trends, preferences, and areas for improvement.
New Business and Project Management:
- Working closely with the Managing Director on the development and execution of new business initiatives and projects, working closely with cross-functional teams to drive success.
- Take ownership of project timelines, budgets, and deliverables, ensuring timely completion and quality outcomes.
- Act as a liaison between clients and internal teams, providing updates, resolving issues, and managing expectations.
Team Leadership and Management:
- Lead and mentor a team of coordinators, providing guidance, support, and professional development opportunities.
- Set clear expectations and performance goals for team members, conducting regular evaluations and providing feedback.
- Foster a collaborative and inclusive work environment, promoting teamwork and individual growth.
Qualifications and Skills:
- A degree or similar in business administration, management, or a related field.
- Proven experience in operations management, preferably in a customer-centric environment.
- Demonstrated leadership skills with the ability to inspire and motivate teams to achieve results.
- Strong analytical and problem-solving abilities, with a focus on driving continuous improvement.
- Excellent communication and interpersonal skills, with the ability to interact effectively with clients and colleagues at all levels.
- Professional maturity and the ability to handle challenging situations with diplomacy and tact.
- Proficiency in project management tools and techniques.
- A proactive and results-driven approach, with a commitment to delivering exceptional service and adding value to the organisation.
-
Head of Operations
4 days ago
Cheltenham, Gloucestershire, United Kingdom Recruitment Pursuits Ltd Full timeOur client, a successful independent education recruitment agency, are seeking a dynamic and experienced Head of Operations to work from their Head Office in Cheltenham. . You will oversee all operational functions, drive efficiency, and contribute to the overall success of the organisation. Responsibilities: - Develop and implement operational...
-
Head of Operations
3 weeks ago
Cheltenham, Gloucestershire, United Kingdom Recruitment Pursuits Ltd Full timeOur client, a successful independent education recruitment agency, are seeking a dynamic and experienced Head of Operations to work from their Head Office in Cheltenham. . You will oversee all operational functions, drive efficiency, and contribute to the overall success of the organisation. Responsibilities: - Develop and implement operational...
-
Customer Operations Manager
1 month ago
Cheltenham, Gloucestershire, United Kingdom HR Star Full timeJob Description Head of Customer Operations Job Summary: Responsible for overseeing customer operations, managing customer relations, and driving initiatives to raise standards and enhance the overall customer experience. This role requires a proactive leader who can effectively manage a team of coordinators while also engaging with clients to ensure...
-
Customer Operations Manager
1 month ago
Cheltenham, Gloucestershire, United Kingdom HR Star Full timeHead of Customer Operations Job Summary: Responsible for overseeing customer operations, managing customer relations, and driving initiatives to raise standards and enhance the overall customer experience. This role requires a proactive leader who can effectively manage a team of coordinators while also engaging with clients to ensure their needs are met...
-
Customer Operations Manager
1 month ago
Cheltenham, Gloucestershire, United Kingdom HR Star Full timeHead of Customer Operations Job Summary: Responsible for overseeing customer operations, managing customer relations, and driving initiatives to raise standards and enhance the overall customer experience. This role requires a proactive leader who can effectively manage a team of coordinators while also engaging with clients to ensure their needs are met...
-
Customer Operations Manager
1 month ago
Cheltenham, Gloucestershire, United Kingdom HR Star Full timeJob Description Head of Customer Operations Job Summary: Responsible for overseeing customer operations, managing customer relations, and driving initiatives to raise standards and enhance the overall customer experience. This role requires a proactive leader who can effectively manage a team of coordinators while also engaging with clients to ensure...
-
Head Door Supervisor
3 days ago
Cheltenham, United Kingdom Metroguard Full timeMetroguard are currently recruiting for full-time and part-time SIA Registered Head Door Supervisors to manage our Security teams for venues located in Cheltenham. The ideal candidates will have a strong background within the Security Industry as wells as experience of leading and managing a security team within the night time economy, along with having a...
-
Head of Sales
4 days ago
Cheltenham, United Kingdom HR Star Full timeHead of SalesCandidates should take the time to read all the elements of this job advert carefully Please make your application promptly.Company Overview: My client is a dynamic young software company, with a specialist product that drives business performance for OEMs, Retailers and Franchise brands.We’ve been going about five years and have established...
-
Head of Sales
7 days ago
Cheltenham, United Kingdom HR Star Full timeHead of SalesCandidates should take the time to read all the elements of this job advert carefully Please make your application promptly.Company Overview: My client is a dynamic young software company, with a specialist product that drives business performance for OEMs, Retailers and Franchise brands.We’ve been going about five years and have established...
-
Head of Finance
4 days ago
Cheltenham, Gloucestershire, United Kingdom Association of International Certified Professional Accountants Full timeHays Senior Finance are partnering exclusively with a high-growth technology business based in Cheltenham. This position is a key leadership role responsible for overseeing all financial aspects of the organisation. The Head of Finance is accountable for accurate reporting of financial results, budgeting & forecasting, all statutory financial reporting and...
-
Head of Finance
4 days ago
Cheltenham, Gloucestershire, United Kingdom Association of International Certified Professional Accountants Full timeHays Senior Finance are partnering exclusively with a high-growth technology business based in Cheltenham. This position is a key leadership role responsible for overseeing all financial aspects of the organisation. The Head of Finance is accountable for accurate reporting of financial results, budgeting & forecasting, all statutory financial reporting and...
-
Head of Sales
7 days ago
Cheltenham, United Kingdom HR Star Full timeHead of SalesCompany Overview: My client is a dynamic young software company, with a specialist product that drives business performance for OEMs, Retailers and Franchise brands.We’ve been going about five years and have established ourselves as the leader in the automotive industry with a strong Client base. We are now taking on some investment and are...
-
Head of Sales
6 days ago
Cheltenham, United Kingdom HR Star Full timeHead of Sales Company Overview: My client is a dynamic young software company, with a specialist product that drives business performance for OEMs, Retailers and Franchise brands. We’ve been going about five years and have established ourselves as the leader in the automotive industry with a strong Client base. We are now taking on some investment and...
-
Head of Sales
5 days ago
Cheltenham, United Kingdom HR Star Full timeJob DescriptionHead of SalesCompany Overview: My client is a dynamic young software company, with a specialist product that drives business performance for OEMs, Retailers and Franchise brands.We’ve been going about five years and have established ourselves as the leader in the automotive industry with a strong Client base. We are now taking on some...
-
Head of Sales
2 days ago
Cheltenham, United Kingdom HR Star Full timeHead of SalesCompany Overview: My client is a dynamic young software company, with a specialist product that drives business performance for OEMs, Retailers and Franchise brands.We’ve been going about five years and have established ourselves as the leader in the automotive industry with a strong Client base. We are now taking on some investment and are...
-
Head of Sales
5 days ago
Cheltenham, United Kingdom HR Star Full timeHead of SalesCompany Overview: My client is a dynamic young software company, with a specialist product that drives business performance for OEMs, Retailers and Franchise brands.We’ve been going about five years and have established ourselves as the leader in the automotive industry with a strong Client base. We are now taking on some investment and are...
-
Head of Sales
6 days ago
Cheltenham, United Kingdom HR Star Full timeHead of SalesCompany Overview: My client is a dynamic young software company, with a specialist product that drives business performance for OEMs, Retailers and Franchise brands.We’ve been going about five years and have established ourselves as the leader in the automotive industry with a strong Client base. We are now taking on some investment and are...
-
Head of Estates
1 month ago
Cheltenham, United Kingdom GCHQ Full time**Details**: **Reference number**: - 302788**Salary**: - £87,135**Job grade**: - SCS Pay Band 1**Contract type**: - Permanent**Business area**: - At GCHQ, we unlock the complex world of data and communications to keep the UK and its citizens safe, both in the real world and online. Working closely with our British Intelligence partners in MI5 and MI6,...
-
Head Gardener
2 weeks ago
Cheltenham, Gloucestershire, United Kingdom Private Estate - Nr Stow on the Wold Full timeNear Stow on the Wold, GloucestershireWe are looking for an experienced and enthusiastic Head Gardener to lead a small team looking after well known Cotswold garden which extends to about 8 acres including formal gardens and borders, a kitchen garden two heated greenhouses as well as informal areas and an orchard. The garden is opened several times a year...
-
Head Door Supervisor
4 days ago
Cheltenham, United Kingdom Metroguard Full timeMetroguard are currently recruiting for full-time and part-time SIA Registered Head Door Supervisors to manage our Security teams for venues located in Cheltenham.The ideal candidates will have a strong background within the Security Industry as wells as experience of leading and managing a security team within the night time economy, along with having a...
