Secretary, Band 3- Breast Surgery

1 month ago


Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

Fixed term position
- 9 months, 34 hours a week,

Maternity cover for 9 months for a Secretary in the Breast Surgery Department. This job involves clinic typing, results tracking, the booking of surgeries for patients. Preparing notes for MDT.

Previous medical secretary experience preferable, however, full training will be given. To be conversant with Microsoft Office / Word / Excel. To work as part of a team to assist with the smooth running of the department.

Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.

Key Results Area

Whilst the organisation and structure within specialities/ divisions may vary the specific remit of this role will include:
Transcription

Typing correspondence to patients, GPs, medical staff and any other required addressee following clinical attendance.

Outcomes, Results and Clinics

Tracking of results/ appointments and highlighting to the clinical team members any results, correspondence or patient queries that need response and taking action e.g. booking investigations, transcription, etc, to ensure that RTT guidelines are achieved for patients.

Booking in patients for surgery, alongside the utilisation of theatre lists.

Specialty Specific Support

Providing a comprehensive secretarial support to the consultant surgeons whilst being the first point of call for patients, GPs, family members and other professional colleagues and organisations.

Regularly informing the Lead Co-Ordinator about progress and flagging up as a matter of urgency any issues, for example, capacity or delays due to internal or external factors, difficult queries from patients, etc

Liaising with external organisations for the benefit and progress of patient care, such as Social Services, other hospitals, etc

Service Improvement

Support the development of improvements to working practices and processes and contribute to service reviews and the implementation of new arrangements.

As directed, support the resolution of complaints or concerns from patients/carers by helping to collate information and work with the supervisor to respond or escalate appropriately.

Team-working

To work cohesively with the Lead Co-Ordinator to ensure that administrative work is shared out equally and performed to excellent, efficient and safe standards

To cover colleagues during absences/annual/sick leave as directed. You may also be required to undertake job rotation for cross cover as well as for development and training purposes.

Undertaking routine office duties including electronic note tracking, photocopying and filing of correspondence and results and maintenance of records.

Liaise with relevant team members to ensure that any process changes run smoothly and efficiently.

Undertake any other appropriate duties commensurate with the role, as required at the request of your line manager.

Please see the attached job description and person specification for more information on this job



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