Dermatology Secretary

As a busy department, we are looking for a motivated, enthusiastic and hardworking individual who fits with our ethos of continual improvement and delivery of the highest quality patient-centred care. You will have well-developed communication, organisational and time. You'll be a great team player, excellent interpersonal skills, and able to work under pressure to deadlines.
- To work as part of an Administrative Support Team working flexibly to ensure that administrative work is shared out equally and performed to excellent, efficient and safe standards
- To cover colleagues during absences/annual/sick leave as directed by the supervisor You may also be required to undertake job rotation for cross cover as well as for development and training purposes.
- Undertaking routine office duties including electronic note tracking, photocopying, filing and maintenance of records
- Take the initiative as and when required as well as working flexibly and adapting to the demands of the department as appropriate.
- Liaise with team members to ensure that any process changes run smoothly and efficiently.

Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.

**The medical secretary is responsible for**:
Providing a comprehensive secretarial and administrative service to the medical staff and their supporting team.

Providing cover for colleagues in their absence to maintain service levels

Ensuring excellent communication is provided to patients, relatives, general practitioners and other hospital staff to ensure a proficient, high-quality service for patients and clinicians.

Ensuring all clinics are used to their full capacity and that any vacant slots are fully utilised and acted upon, including informing the Booking Office, to maximise capacity

Regularly informing the secretarial supervisor about progress and flags up as a matter of urgency any issues, for example, capacity or delays due to internal or external factors, difficult queries from patients, etc

Managing the pathway for patients referred in under the two-week wait ensuring they are monitored to minimise/avoid breach

Carrying out regular review and administrative validation of the clinician’s return outpatient wait list

Supporting the achievement of Trust performance by ensuring administrative standards are met e.g. typing times, test results passed to clinician

Ensuring all clinic cancellations/alterations are dealt with efficiently and in line with the Trust’s 8 week annual/study leave policy.

Checking correspondence to patients, GPs, medical staff and any other required addressee following clinical attendance or other patient contacts.

Highlighting to clinical team any results, correspondence or patient queries that need response and taking action e.g. booking investigations, transcription, etc