Medical Secretary
3 weeks ago
Working in a secretarial support role within the Diabetes & Endocrinology Department.
The department is fast moving with new challenges in this evolving specialty.
Previous applicants need not apply.
The post-holder will provide an efficient, confidential and professional secretarial service to the medical staff and their supporting team. This will include administration and secretarial support to enable provision of patient care and speciality services.
Good communication with patients, relatives, general practitioners and other hospital staff is essential to ensure a proficient, high-quality service for patients and clinicians.
The service will offer a supportive environment for learning and development and the opportunity to build upon existing knowledge and experience in this role.
The Diabetes team are a friendly department that work to a high standard to ensure we are delivering a high standard of patient care.
Typing correspondence to patients, GPs, medical staff and any other required addressee following clinical attendance or other patient contacts using digital dictation or via Dragon voice recognition.
Highlighting to the clinical team members any results, correspondence or patient queries that need response and taking action e.g. booking investigations, transcription, etc.
Ensuring incoming post and results is sorted, any appropriate action taken and passed to the team on a daily basis.
Ensure all clinic cancellations/alterations are dealt with efficiently and in line with the Trusts 8 week annual/study leave policy.
Regularly informing the secretarial supervisor about progress and flagging up as a matter of urgency any issues, for example, capacity or delays due to internal or external factors, difficult queries from patients, etc.
Liaising with external organisations for the benefit and progress of patient care, such as Social Services, other hospitals, etc.
Using speciality databases for recording patient information/clinic activity for audit/survey purposes, as well as sending out any associated paperwork.
Regular audit of data is undertaken and decisions can then be made by the department/team as to appropriate service improvements.
Support the development of improvements to working practices and processes and contribute to service reviews and the implementation of new arrangements.
Person Specification
**Qualifications**:
Essential
Educated to GCSE grade C or above (or equivalent) in literacy and numeracy
RSA Level 3/speed typing qualification or demonstrate experience (60wpm)
NVQ level 3 in administration or equivalent experience minimum 1 years' experience in a hospital or office environment
Experience
Essential
Experience as working as a secretary
Minimum 1 years' experience in a hospital or office environment
IT experience of Microsoft Office packages
Desirable
Understanding and previous experience in medical terminology
Knowledge and awareness of health and safety issues, risk management and data protection.
Knowledge/ Skills
Essential
Able to prioritise own workload and that of others as appropriate
Personally resilient and able to manage complexity and work in an ambiguous or changing environment
Excellent presentational, communication and interpersonal skills
Good command of English, punctuation and grammar.
Proven organisational skills
**For further details/informal visits contact**:
**Name**: Lesley Jordan
**Job Title**: Medical Secretary Supervisor
**Telephone number**: 0300 422 8607
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