Operations Officer

4 days ago


Crewe, United Kingdom Health Shield Friendly Society Ltd Full time

**About us**:
Our purpose is to help people lead healthier, happier, more productive lives and our people are key in achieving this. Our objective therefore is to create an environment where our people are empowered, motivated, strive for excellence & conduct themselves with integrity.

**About the role**:
Work in a hybrid capacity across our Customer Care and Claims teams, conducting tasks determined by the needs of the business.

**Main Responsibilities**:

- Log and report all data protection breaches to the Compliance Team, within specified timeframes
- Follow internal fraud detection procedures and refer any possible fraudulent or incomplete claims to the Verifiers for confirmation
- Ensure knowledge is kept up to date and any feedback is acted upon. Complete regular knowledge quizzes, review processes and complete e-learning on time etc.
- Undertake any additional tasks as requested by your Senior/Team Leader/Manager

**To be successful in this role you will need to have the following skills, knowledge & qualifications**:

- Prior experience of working in a fast-paced customer services environment
- Ability to multi-task and work under pressure, whilst delivering a high standard of customer service and achieving set targets
- Strong data input, administrative and organisational skills
- Excellent telephone manner and ability to communicate with people at all levels
- Good standard of grammar, spelling and attention to detail
- Self-motivated with ability to work on own initiative and with others in a team
- Experience of working in a regulated environment is advantageous

**Benefits**
- Free car parking at Head Office
- Free electric hook up for electric cars at Head Office
- Corporate membership of the Health Shield medical cash plan after successful completion of probation
- 28 days annual leave, bank holidays and SMART holiday scheme
- Free on site gym
- Free refreshments (tea, coffee, juice etc.)
- Training and development support
- Wellbeing initiatives
- Salary sacrifice schemes

We are an equal opportunities employer and welcome applicants from all sections of the community.

**Job Types**: Full-time, Fixed term contract

**Salary**: £20,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Free parking
- Gym membership
- Life insurance
- On-site parking
- Referral programme
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- No weekends

Supplemental pay types:

- Performance bonus
- Yearly bonus

COVID-19 considerations:
Work Location: One location



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