Customer Service Advisor

5 months ago


Shipley, United Kingdom Accent Group Full time

**Who are Accent?**

We own almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of our customers.

We’re not just a housing association, we actually exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older or more vulnerable - our customers always come first. They are always at the very heart of our business, and we demonstrate this through our values.

**About the Role and Person**
- 35 hours per week on a rota basis
- Permanent

After being based in Shipley for a number of years we are looking to relocate our offices to a new modern facility in central Bradford to align with our agile working ethos and reinforce our commitment to the city of Bradford where we originate from.

Accent’s core purpose is to support customers and we recognise that more of our customers are facing greater hardship than ever before. We therefore, want to provide a more personal customer experience and respond to customers’ changing needs by working closely with the teams in all regions and managing proactive campaigns.

Whilst we have key responsibilities and these can be found in the job description, there are certain things we will need from you:

- Experience of working within a busy customer focussed environment
- Excellent verbal and written communication skills
- Is a great listener and can demonstrate empathy and respect for others
- Ability to work to deadlines and targets in a fast-paced environment
- A positive approach to problem solving and decision-making
- Has an eye for detail and can accurately record data and information
- Experience of using Microsoft Office as well as social media platforms (either personal and/or work-based understanding)
- Good numeracy & literacy skills
- Has a positive attitude to learning and has strong work ethics

**Location**

We’ll provide you with the equipment and software that you’ll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.

Should you wish to work occasionally from any of our regional offices, you may do so on a hot desk basis which will need to be arranged via our online booking system

**Salary**

The spot salary for this post is £22,212 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all of the requirements of the post, will start 5% or 10% below the spot salary.

**You’ll also receive**:

- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- Access to “Hapi” benefits app with multiple discounts.
- Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion).
- Employee Assistance Programme.
- A choice of salary based contributory pension schemes, each offering life assurance cover.
- Auto enrolment - employer and employee contribution 4%
- Pension scheme - employer contribution 16.4%, employee contribution 7.5%

If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.

**Job Types**: Full-time, Permanent

**Salary**: £22,212.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Free flu jabs
- Free parking
- Gym membership
- On-site parking
- Store discount

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Shipley: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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