Customer Service

6 months ago


Shipley, United Kingdom Imaje Recruitment Ltd Full time

I am working with a manufacturing/engineering company based in Shipley, who are looking to add an experienced customer service advisor to their small but busy team of advisors.

The role will involve but will not be limited to:

- Process incoming sales order to agreed Service Level Agreement
- Organise and manage customer returns in line with company return policy
- Provide key administrative support to RAMs on a daily basis
- Produce relevant reports to Senior Management, RAMs and CS Team Leader
- Arrange courier shipments for customers worldwide
- Generate and dispatch daily invoices
- Be first point of contact for inbound customer queries
- Answer inbound calls and look to resolve customer queries first time where possible
- Produce pick lists in anticipation for product dispatch
- Support sales by processing sales quotes and queries

Skills and experience required:

- Strong customer administration skills with ability to use a range of PC software applicable to the role (SAP Experience would be a distinct advantage)
- Professional with excellent interpersonal skills and telephone manner
- Self-motivated to deliver excellent customer service
- Sound planning and organisational skills
- Excellent attention to detail
- Team player with passion and drive
- Capable of using own initiative

This role is offered on a full-time permanent basis, between the hours of 8.30am - 5pm Monday to Friday, with 1 hour unpaid lunch each day.

In return my client is offering a starting salary of up to £25,000 - £29,000 per annum, inclusive of company quarterly performance bonuses which are paid to all employees. Full package includes above average holiday entitlement, various high street discounts and promotions, cycle to work scheme, employee referral scheme and much more

There is free onsite car parking, and great public transport links on Trains & Buses, making commuting for this role ideal for everyone.

If this role is of interest, please send an up-to-date CV below to be considered.

**Salary**: £25,000.00-£29,000.00 per year

**Benefits**:

- Referral programme

Schedule:

- Day shift
- Monday to Friday

Work Location: In person



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