Customer Service Representative
5 months ago
**About us**:
VPG has a long history of innovation, specifically in precision foil resistors and foil strain gauges. This served as a foundation to expand into strain gauge instrumentation, load cells, transducers, weighing modules and complete systems for process control and on-board vehicle weighing.
VPG has facilities and operations in 13 countries, with more than 30 sites and over 2700 colleagues across the globe we recognise it is our talented people that are key in ensuring we successfully achieve our business aims.
**The role**:
As a Customer Service Representative (CSR) operating within the UK and IRE regions of our larger weigh systems business division you will be a part of a team that supports our process weighing systems and vehicle onboard weighing product lines. The CSR team really is essential in maintaining and enhancing both pre and post-sale customer relationships, being the link between our production facility and the customer. Our CSR team is at the heart of what we do.
This great CSR opportunity means you will be working within a small on-site team situated in our large office space between Bradford and Shipley.
**Key Responsibilities**:
- Responding to customer queries and orders in a timely and thorough manner
- Updating order entry and customers with revised delivery dates as required
- Working closely with our Process Weighing Sales team and Purchasing team to ensure all customer orders are processed accurately and shipped to our customers on time
- Booking installation and service appointments for our team of national field service engineers.
- Ensuring our field service engineers have all the relevant products and equipment prior to the scheduled site visit.
- Taking inbound customer telephone calls (no cold calling)
- Support the team to successfully achieve departmental KPI’s
**Requirements**:
- ** **Must be courteous and focused on providing a consistently high standard of customer service combined with being standards driven and detail-orientated.
- Must have a good command of the English language.
- Good inter-personal communication
- Experience with MRP systems and the full Microsoft Office suite
Region:
Europe
**Benefits**:
**What we offer**:
Upon joining VPG, you become part of an amazing global community. We offer training in many different topics including professional and personal development. We believe in motivating our people to meet their goals and progress in their career and are big on internal promotions. There are so many opportunities for progression; we have had many success stories this year alone.
Our main employee benefits include:
- Competitive salary package
- Welcome Pack complete with VPG merchandise
- Pension Scheme
- Life assurance scheme
- Annual leave 25 days plus public holidays (rising to 30 days with service)
- Recruitment referral scheme
- Free on-site Parking
- Free refreshments and subsidised tuck shop
- Company funded Social Events
- Charity committee events (the opportunity to complete voluntary work for the charities we support)
- Personal development opportunities
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