Strategic Account Technology Strategist

7 months ago

Reading, United Kingdom Microsoft Full time

As the Strategic Account Technology Strategist, you will provide technology guidance to clients and orchestrate the interaction between clients and Microsoft resources to drive new opportunities, demand generation, digital transformation, and the mapping of industry/business scenarios to Microsoft solutions. You will act as the Technology Mentor for the customer or "go-to" person in established, long-term relationships with technical and/or business decision-makers at the Chief X Officer (CxO) level. Drive conversations with clients to present the strategic value of Microsoft solutions and act as a trusted technology advisor both internally and externally with technical and/or business decision-makers. Gather insights about client business and leverages existing architecture approaches to achieve Microsoft’s agreed commitments to clients. Leverage executive sponsorship, global resources, and lead the overall strategy development.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:
Customer and Industry Insights
- Generate business insights based on knowledge of the customer's technology landscape, engagement experience, and proactive collaboration with the customer, internal teams, and industry, to conduct forecasting and develop recommendations for managing accounts. Challenge customers to consider alternative business models to meet business and market needs, and adapt plans to insights. Orchestrate teams to gather information, collaborate on performance markers, and identify potential risks in customer accounts. Lead technical teams for driving opportunities with other teams, as necessary. Bring in business and industry insights to address the broader business challenges for the customer and deliver solutions.

Trusted Advisor
- Leverage account information technology (IT), industry, and business strategy to provide coaching to internal Microsoft teams on customer technology profiles and strategies. Provide technical guidance to internal teams to position technology while using customer landscape knowledge.
- Advise customer technical decision maker (TDM) and business decision maker (BDM) stakeholders on the benefits of embedding security throughout their technology landscape through the Microsoft Security and Zero Trust narratives. Establishe a sense of creating business value through implementing security and positions Microsoft's security credentials. Create follow-up opportunities and orchestrate appropriate technical teams from the Specialist Team Unit (STU) to pursue and close.
- Proactively build and maintain a broad knowledge of Microsoft's product landscape, solutions, and strategy in the industry of assigned accounts, as well as of the business priorities and potential threats the customers face. Leverage leaders from the partner ecosystem to bridge process gaps.
- Coordinate with internal industry experts (e.g., Regional Experts) to gather industry data of assigned accounts and leverages knowledge of competitors to improve planning. Demonstrate a strong understanding of the customer's business strategy and the direction of the industry.
- Act as the voice of the customer, industry, and internal advocate by providing insights, feedback, and challenges from the customer to internal teams (e.g., product groups, engineers).

Technology Strategy Formulation
- Provide analysis of overall customer needs, outcomes, and potential blockers. Leverage understanding of business strategies and outcomes that technology can support to advise on gaps that would benefit from Microsoft solutions, and guide internal teams in overall strategy development (e.g., block identification, partner strategy) to identify and address gaps and drive end solutions.
- Ensure execution of technology strategy and/or digital transformation by identifying and resolving technical blockers that arise during strategy planning and implementation and driving technology adoption.
- Create mid
- to long-term (e.g., 12 or more months) technology and business roadmaps for one or more accounts, to outline the digital transformation journey and core wins. Update and articulate business changes in the roadmaps around foundational, traditional capabilities. Build technical engagement or enablement plan, captures baseline, and drives envisioning to support mid
- to long-term business plans. Discuss the strategy and plan with customer stakeholders. Translate an understanding of the customer's business objectives and scenarios in conjunction with Industry Sales Kits and Solution Plays to develop technology architecture.
- Ensure that developed architecture influences the cloud journey to position

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