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Customer Service Representative
3 weeks ago
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and ensuring customer satisfaction.
**Responsibilities**:
- Answer incoming customers inquiries in person
- Provide accurate and timely information to customers regarding products, services, and promotions
- Resolve customer complaints or issues in a professional and efficient manner
- Analyse customer needs and recommend appropriate solutions or upsell additional products or services
- Communicate effectively with customers to ensure their needs are met and exceeded
**Skills**:
- Excellent communication skills in both English and Spanish (if applicable)
- Strong phone etiquette and active listening skills
- Ability to handle difficult or irate customers with professionalism and empathy
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong problem-solving skills and attention to detail
If you are passionate about providing exceptional customer service, have excellent communication skills, and enjoy working in a team-oriented environment, we would love to hear from you.
**Salary**: From £24,042.05 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Teddington (preferred)
Work Location: In person
Application deadline: 13/03/2024
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