Customer Service Representative
2 weeks ago
As a Customer Service Representative, you'll be the friendly voice of our company, providing support and assistance to our valued customers. You'll handle a variety of inquiries, from order status and product information to resolving issues and ensuring customer satisfaction.
**Responsibilities**:
- Provide exceptional customer service by answering incoming calls and responding to customer inquiries promptly and professionally.
- Assist customers with product information, order placement, and order tracking.
- Resolve customer complaints or issues in a timely and satisfactory manner.
- Up sell products or services to customers when appropriate.
- Maintain a high level of phone etiquette and professionalism at all times.
**Skills**:
- Strong data entry skills with attention to detail.
- Ability to analyse customer needs and provide appropriate solutions.
- Excellent communication skills, both verbal and written.
**Salary**: From £24,042.05 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Teddington (preferred)
Work Location: In person
Application deadline: 13/03/2024
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