Customer Service Executive
17 hours ago
Customer Service Executive
£20,000 + uncapped commission
Birmingham
The Company
Thriving family owned furniture manufacturing business that is going through substantial growth due to increasing demand for their quality bespoke products and services. Celebrity endorsed and are investing heavily in marketing to ensure continued growth with an expanding customer graphic.
Why Would I Want to Work Here?
In this customer service role, you will working in a team of 4 making outbound B2C calls. You will benefit from regular development reviews and mentoring. This is a very collaborative team environment, working in an open plan office alongside Operations, Customer Care, and Finance. Working hours are 9:00 to 5:00, Monday to Thursday with a 4:30 finish on a Friday. Free parking is available, as well as on the job training and development you will receive uncapped commission based on weekly targets of appointments booked.
The Essence of The Role
Follow up on all customer enquiries with the intention to book an appointment with a design consultant who can offer advice on services on offer and secure an order.
Scope of the Customer Service Executive
- Following up enquiries from a highly successful TV advertising campaign
- Offering potential customers the opportunity to arrange a design visit with a member of the nationwide design consultants
- Contacting prospective customers who have already shown an interest in services and products, with no cold calling required
- Building a positive customer service experience from the initial contact
Prerequisites
- Excellent telephone manner and communication skills
- Previous customer service experience
- Positive approach with a “can do” attitude
- Ability to work to/exceed targets
Job 5221
**Salary**: Up to £20,000.00 per year
Schedule:
- 8 hour shift
Reference ID: 5221
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