Customer Care Associate

2 days ago


Manchester, United Kingdom Jobwise Full time

**Are you currently working in Account Management or retentions and open to new opportunities? Are you passionate about putting the customer first and looking for a role that has genuine progression and development opportunities? If so, please keep reading..**

**I am recruiting a Customer Care Associate to join a market-leading software business, based in Manchester City Centre, as they enter an exciting period of growth. The role is paying between a basic salary of £25000, including a £5000 bonus, and offers a great benefits package which includes 25 days holidays, a hybrid work model and lots of upward progression opportunities.**

**What will you be doing as a Customer Care Associate?**

Be responsible for a group of accounts, acting as the single point of contract for any escalations

Reduce customer churn by escalating any issues accordingly prior to becoming a retention problem and identifying accounts at risk

Ensure customers are utilising their systems and make aware of any new products and features

Managing customers renewals and retention of accounts

Collaborate with marketing team to provide continual customer education and awareness

Ensure customers are informed of any changes and improvements within the business

**We would LOVE to hear from you if you have the following skills and experience**:
Previous experience in Account Management or retentions

Experience in progressing customer issues through to resolution

Excellent customer service skills, with professional telephone manner

Passionate and personable nature

Honest style of communication

Transparent and clear in everything we do

**What will you get in return for your work as a Customer Care Associate?**

**Salary**: £25000 + £5000 bonus

Working Hours: Mon - Fri 9:00am - 5:00pm

Holidays: 25 days holiday + bank holidays

Hybrid work model

Opportunity for progression and further qualifications

Regular social events

Extensive benefits package



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