1st Line Support
3 weeks ago
A high performing and agile team are looking for an **1st Line Support Analyst **to focus on providing IT Support across the business. This company is an industry leader in its sector and is looking to continuously develop and improve. You willneed a passion for continuously learning and finding solutions, alongside collaborating with other teams within the business.
**Responsibilities include**:
- Act as a first point of contact for IT issues and queries via a ticketing system
- You will be required to respond within agreed SLAs
- 1st line support - troubleshooting IT related problems in relation to software, hardware, access rights and mobile working solutions
- Provide regular input from your troubleshooting experience to improve company procedures
- Take ownership of customer problems
**Essential Skills and Experience Required**
- Experience in a customer facing role
- IT qualification GCSE/equivalent or above
- Basic understanding of Windows
- Basic understanding of Networking
- Ability to work in a proactive way in a fast-paced environment
- Strong accuracy and organisation skills
- Excellent written and communication skills
- Basic understanding of ITIL framework
- Basic understanding of IT Infrastructure
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