2nd Line Support
3 weeks ago
2nd Line Technical Support | £30,000 | Middlesbrough | On-site
My client is looking for someone to join their support team to fulfil 2nd line support responsibilities. The ideal candidate should possess on-site experience and will play a pivotal role in ensuring seamless user experiences by responding to incoming requests and reporting issues through various channels such as telephone or ticketing systems.
Your responsibilities will include promptly addressing user concerns, resolving queries, and escalating complex issues to the 3rd Line support team as needed. Respond to incoming requests and report issues via chatbot, telephone, or ticketing system.
Efficiently escalate issues to the 3rd Line support team when necessary.
Collaborate with account managers to identify opportunities for enhancing customer retention and platform satisfaction.
Proven experience in IT support or a related field.
The company also focuses on fostering a warm and welcoming work environment and provides bonuses and incentives to reward you for your hard work.
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2nd Line Technical Support
3 weeks ago
Middlesbrough, United Kingdom Ada Meher Full time2nd Line Technical Support | £30,000 | Middlesbrough | On-site My client is looking for someone to join their support team to fulfil 2nd line support responsibilities. The ideal candidate should possess on-site experience and will play a pivotal role in ensuring seamless user experiences by responding to incoming requests and reporting issues through...
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2Nd Line Technical Support
3 weeks ago
Middlesbrough, United Kingdom Ada Meher Full time2nd Line Technical Support | £30,000 | Middlesbrough | On-site My client is looking for someone to join their support team to fulfil 2nd line support responsibilities. The ideal candidate should possess on-site experience and will play a pivotal role in ensuring seamless user experiences by responding to incoming requests and reporting issues through...
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IT Support Engineer Msp}
1 month ago
Middlesbrough, United Kingdom Ernest Gordon Recruitment Limited Full time**IT Support Engineer**{MSP} **Middlesbrough, North Yorkshire** **£25,000 - £35,000 +**Progression + Training + Company Benefits - Are you an IT Support Engineer looking to progress into a more senior role in a rapidly expanding MSP that's partnered with some of the biggest companies in the world?_ On offer is a fantastic opportunity for an IT Support...
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Travel engineer
3 weeks ago
Middlesbrough, United Kingdom The ONE Group Ltd Full timeType Of Employment: 12 month FTC (with expected further 12 month renewal) Monday – Friday between shifts between 09:00 – 17:00 Experience providing 1st & 2nd line Helpdesk and Desktop Support Hold a Full UK driving license
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Travel engineer
3 weeks ago
Middlesbrough, United Kingdom The ONE Group Ltd Full timeType Of Employment: 12 month FTC (with expected further 12 month renewal) Monday – Friday between shifts between 09:00 – 17:00 Experience providing 1st & 2nd line Helpdesk and Desktop Support Hold a Full UK driving license
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Care Assistant
4 weeks ago
Middlesbrough, United Kingdom Care Line Homecare Limited Full time**Care Line Homecare Limited**: Posted 2023-12-14 **Reference**: REF778H **Location**: Middlesbrough **Salary**: £10.80 per hour plus mileage **Care Assistant**: **Care Line Homecare Limited**: **Middlesbrough**: **Company Description**:** Location**: Middlesbrough **Pay Rate**:£10.80 plus 10p mileage **Shifts available**: Various shifts are...
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Care Assistant
3 weeks ago
Middlesbrough, United Kingdom Care Line Homecare Limited Full timeCompany Description Location: Middlesbrough Pay Rate: £11.75 plus 10p mileage Shifts available: Various shifts are available What we offer We’re creating brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, downs, and curveballs. With a career as a Care Assistant at Care Line, every day will be different to the...
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Project Officer
1 month ago
Middlesbrough, United Kingdom Cruse Bereavement Support Full time**The role** We have a vacancy in the North East region for a Project Officer working 21 hours per week. You would be joining a dedicated and friendly team of regional staff and volunteers. The ability to work autonomously as well as being a good team player is essential. **JOB DESCRIPTION** **Purpose of the Post** The Project Officer will be responsible...
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Operational Risk Manager
3 weeks ago
Middlesbrough, United Kingdom GB Bank Full timeAbout us We are a team of ambitious, passionate, and committed people who have come together to make our shared purpose a reality – to help build better futures for the communities that need it most. We recently achieved our full banking licence and are delighted to be growing our team to enable our ambitions. We are determined to grow a bank that we and...
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Project Officer
1 month ago
Middlesbrough, United Kingdom Cruse Bereavement Support Full time**The role** We have a vacancy in the North East region for a Project Officer working 21 hours per week. You would be joining a dedicated and friendly team of Hub staff and volunteers. It is an exciting time to be joining Cruse, as we are in the process of improving our processes and services in line with our Bereaved People First Strategy, to strengthen...
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Cleaning/housekeeper Operative
1 month ago
Middlesbrough, United Kingdom BARDWOOD SUPPORT SERVICES LIMITED Full time**Cleaning/Housekeeper Operative** - Cleaning Operative based roles in Middlesborough - Payrates: £10 - 10.50 for Dayshift £11 - 12 for Night shift BardWood Support Services are continuously recruiting on behalf of clients, and we have come across an exciting opportunity for a Cleaning Operative role. You will be working as part of the service delivery...
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Operational Risk Manager
1 week ago
Middlesbrough, United Kingdom in Tenerife Full timeMiddlesbrough, North East, United Kingdom GB Bank Posted today Full Job Description Full Job Description Job Description About us We are a team of ambitious, passionate, and committedpeople who have come together to make our shared purpose a reality –to help build better futures for the communities that need it most. Werecently achieved our...
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Systems Support Lead
1 month ago
Middlesbrough, United Kingdom Modis UK Full time**Role**: **Systems Support Lead** **Location**: **Middlesbrough** **Flexible Hybrid Working** **Salary: £40K - £50K** **Type: Permanent** Are you a Systems Support Lead with a strong sense for problem solving? My client is a solutions provider giant in the industrial sector. They are looking for an experienced Systems Support Lead to come in and hit...
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System and Service Support Lead
1 week ago
Middlesbrough, United Kingdom Middlesbrough Council Full timeAn exciting opportunity has arisen within Resident and Business Support for a System & Service Support Lead to join the Revenues and Benefits service. The Revenues and Benefits service provides vital services to the Council in the collection of Council Tax and Business Rates, and the assessment and payment of Housing Benefit and Council Tax Reduction. In...
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Administration Officer
4 weeks ago
Middlesbrough, United Kingdom NHS North Of England Commissioning Support Unit Full timeTo provide a high quality, professional and responsive administrative service to senior managers, as an integral part of the NECS Administration team. To prioritise work and needs of self and NECS management team to ensure all required deadlines are met. To ensure continued professional development through accessing relevant training as agreed with line...
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Welfare Rights Officer
1 month ago
Middlesbrough, United Kingdom Middlesbrough Council Full time**Reference**: R0003008 **Service Area**: Revenues and Benefits **Directorate**: Finance **Salary**: £29,439 - £31,099 **Hours**: 37 hours per week **Contractual Status**: Permanent An exciting opportunity has arisen within Resident and Business Support for an officer to join our team as a Welfare Rights Officer. This is a fantastic opportunity to...
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System and Service Support Lead
1 week ago
Middlesbrough, United Kingdom Middlesbrough Council Full timeAn exciting opportunity has arisen within Resident and Business Support for a System & Service Support Lead to join the Revenues and Benefits service.The Revenues and Benefits service provides vital services to the Council in the collection of Council Tax and Business Rates, and the assessment and payment of Housing Benefit and Council Tax Reduction.In line...
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System and Service Support Lead
3 days ago
Middlesbrough, United Kingdom Northoftyne CA Full timeFinance / Benefits / Revenues / Procurement Vacancy ID: 264061 Employment Location: Middlesbrough, Number of posts: 1 24 May Further Information An exciting opportunity has arisen within Resident and Business Support for a System & Service Support Lead to join the Revenues and Benefits service. The Revenues and Benefits service provides vital...
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Office Manager
1 month ago
Middlesbrough, United Kingdom Middlesbrough Voluntary Development Agency Full timeWe are here to support , promote and develop voluntary and community action in Middlesbrough Office Manager About Youth Focus North East Youth Focus North East is an independent charity, established in 1989, with the overall vision to improve the lives of young people through high quality youth work. We exist for the benefit of young people and the...
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Restorative Relational Practice Worker
1 month ago
Middlesbrough, United Kingdom Middlesbrough Council Full time**Reference**: R0003036 **Directorate**: Children’s Care **Service** **Area**: Children’s Services **Salary**: £11.80 per hour **Hours**: as and when required **Contractual** **Status**: Casual Middlesbrough Council’s Future for Families service is driven by a real passion and focus on improving the lives of young people and children, who for...