2nd Line Support

3 weeks ago


Middlesbrough, United Kingdom Ada Meher Full time

2nd Line Technical Support | £30,000 | Middlesbrough | On-site
My client is looking for someone to join their support team to fulfil 2nd line support responsibilities. The ideal candidate should possess on-site experience and will play a pivotal role in ensuring seamless user experiences by responding to incoming requests and reporting issues through various channels such as telephone or ticketing systems.
Your responsibilities will include promptly addressing user concerns, resolving queries, and escalating complex issues to the 3rd Line support team as needed. Respond to incoming requests and report issues via chatbot, telephone, or ticketing system.
Efficiently escalate issues to the 3rd Line support team when necessary.
Collaborate with account managers to identify opportunities for enhancing customer retention and platform satisfaction.
Proven experience in IT support or a related field.
The company also focuses on fostering a warm and welcoming work environment and provides bonuses and incentives to reward you for your hard work.



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