Administration and Booking Assistant

3 weeks ago


Bournemouth, United Kingdom MAL Full time

**Job role**: Administration and Booking Assistant

**Company Overview**:
MAL is a leading FinTech company offering innovative loan solutions to UK residents. We leverage cutting-edge Open Banking technology to ensure responsible lending practices. Join our dynamic team and contribute to a transformative financial service.

**Position Overview**:
**Key Responsibilities**:

- Customer Interaction: Assist customers who have applied for a loan in connecting with Open Banking.
- Policy Compliance: Verify that customers meet company policy rules and schedule appointments with senior underwriters.
- Efficiency and Organisation: Maintain high efficiency, self-motivation, and exceptional organisational skills.
- Customer Service: Deliver exceptional customer service, promptly and effectively addressing customer needs.
- Team Collaboration:Coordinate closely with underwriters to ensure seamless customer communication and service.

We seek individuals with experience in sales, customer service, or contact centres who are highly organised, productive, and thrive in a fast-paced environment. The role involves making numerous outbound calls, handling inbound inquiries, and communicating effectively with customers.

**What We Offer**:

- Training and Development: Dedicated budget to support your professional growth.
- Work Environment: Relaxed, inclusive atmosphere with a casual dress code.
- Career Opportunities: Significant opportunities for career development and making a tangible impact on the business.
- Perks: Regular complimentary breakfast days and access to local discounts.

**Position Details**:

- Pay:£22,000-£25,000
- Schedule:

- Day shifts: Monday to Thursday, 09:00-18:00; Saturday, 09:00-17:00
- 1-hour lunch break, 39-hour week
- Work Location: In person

Pay: £22,000.00-£25,000.00 per year

Schedule:

- Day shift
- Every weekend

Work Location: In person



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