Customer Information Controller
5 months ago
**Customer Information Controller**
Reporting to the Duty Customer Experience Manager, the role of Customer Information Controller is to manage the on-the-day customer information provision and deliver an excellent customer experience. You will be responsible for making live train schedule alterations, keeping the business, stakeholders and customers informed about any issues impacting service delivery and communicating the customer contingency plans that have been implemented.
**What will you be involved in?**
- Providing advice and support to all customer-facing employees regarding service provision to meet the reasonable needs of the passenger.
- When things go wrong, minimise the effect on our customers through the provision of information and travel advice.
- Assess the need for, and make provision of, alternative transport and/or overnight accommodation to meet passenger and business needs during disruption.
- Obtain, assess, provide, maintain and record real time information relevant to train running and customer service provision (including shortfalls) to employees, industry partners and suppliers, passengers and the media, using relevant systems and processes.
- Review Passenger Information During Disruption (PIDD) processes after significant incidents to ensure LNER continuously improves to deliver quality customer service support.
- Ensure all information on the website regarding service provision and short notice disruption is maintained in real-time, so that passengers and employees have visibility of current operations.
- Maintain a secondary competence role for the purpose of contingency planning.
We are looking for focused and flexible people, able to balance safety and customer service at all times.
You will need to have...
- Knowledge of PIDD Approved Code of Practice (ACoP) and an understanding of Customer Service Level 2.
- Knowledge of railway IT systems, including TRUST, CCF, P2, CrewPlan, Genius Mobile, Tyrell.
- Knowledge of railway operations, retail and performance.
- Computer literate
- Analytical and numerate
- Demonstrated working to deadlines/strict timescales
- Demonstrated experience of report writing
- Negotiating and influencing
- Able to build effective relationships with all colleagues to support and deliver operational and information outputs
- Ability to interpret information and advice to drive and inform train, resource and recovery plans
- Flexibility and resiliency to adapt and recover during incidents and disruptive operational challenges
- Work safely in a fast-paced environment with changing priorities
- Able to identify priorities and plan workload accordingly
- Proactive by implementing procedures, processes, anticipating problems and resolving disruptive events
- Use of clear verbal and written communications skills to support the management of a diverse range of incidents and disruptive events
Could this be your next exciting career move? What are you waiting for? It's time to update your CV & click ‘apply'.
-
Customer Information Controller
5 months ago
York, United Kingdom Northern Trains Full time**BUSINESS FUNCTION**:Control & Resource Planning **GRADE**:Controller 6 *** **SALARY**: £39,814 per annum **ROLE TYPE**:Hybrid **HOURS**:42 ** **per week **Is providing exceptional customer service in a dynamic environment ‘Your Thing’?** - We are looking for a customer focused and pragmatic person to join our Control Team as a Customer...
-
Customer Information Controller
5 months ago
York, United Kingdom Northern Trains Full time**BUSINESS FUNCTION**:Control & Resource Planning **GRADE**:Controller 6*** **SALARY**: £35,832 per annum during training, rising to £39,814 per annum **ROLE TYPE**:On Site **HOURS**:42** **per week **Is providing exceptional customer service in a dynamic environment ‘Your Thing’?** - We are looking for a customer focused and pragmatic person to...
-
Customer Information Controller
5 months ago
York, United Kingdom LNER Full time**Why LNER?** We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day. Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma train has brought faster journey times,...
-
Customer Service Controller
5 months ago
York, United Kingdom Northern Trains Full time**BUSINESS FUNCTION**:Control & Resource Planning **GRADE**:Controller 4A **SALARY**:£46,504 rising to £51,672 per annum after approx 8 weeks of training **ROLE TYPE**:On Site **HOURS**:42 per week **Is ensuring customer satisfaction ‘Your Thing’?** - We are looking for an excellent communicator and highly-driven person to join our Control Team,...
-
Senior Information Coordinator/document Controller
5 months ago
York, United Kingdom Edwards & Pearce Full timeInterim Senior Information Coordinator/Document Controller **Salary**: £33,000 - £36,000 Benefits: 25 days plus stats. Pension. Healthcare Location: York THE ROLE: Implementing Information Control strategy, data, and systems management, maintaining accurate records of all data, management, and documents at all times. Building workflows, streamlining...
-
Document Controller
3 weeks ago
York, York City, United Kingdom SYSTRA UK & Ireland Full timeJob DescriptionSYSTRA UK & Ireland is seeking a highly organized and detail-oriented Document Controller to join our team in York. As a key member of our team, you will play a crucial role in shaping the future of transportation by managing project documentation and ensuring the smooth implementation of our Information Control strategy.Key...
-
Credit Controller
5 months ago
York, United Kingdom Sharp Consultancy Leeds Full time**Credit Controller** **Hybrid - York** **Up to £30,000 OTE** I am working with a growing, innovative orgaisation based on the outskirts of York and they are looking to add a credit controller to the growing team. In a newly created position, you will be responsible for all things credit, support of ad-hoc management accounts and report into the...
-
Records Controller
5 months ago
York, United Kingdom Network Rail Full timeJob Introduction We value innovation and continuous improvement. Your insights and ideas will be encouraged and welcomed. Together, we'll develop and implement efficient record management strategies that keep us ahead of the curve. **About Asset Information Services** Our AIS teams provide reliable and sustainable products and services to Network Rail and...
-
Credit Controller
5 months ago
York, United Kingdom Sharp Consultancy Leeds Full timeA rare and exciting opportunity to join an SME organisation based in York. You will be joining as a Credit Controller and will be supporting with credit control and sales ledger to ensure everyone receives a high quality service. If you are someone who is passionate about sustainability and have experience with credit control then this could be the role for...
-
Credit Control Administrator
5 months ago
York, United Kingdom Phoenix Software Full timeThe role of Credit Control Administrator is to support the Phoenix in maximising revenues, profit and cash flow and controlling costs and to support all other areas of the Finance team and Phoenix as a whole in carrying out their duties effectively. You should be able to maintain excellent relationships and provide a high standard of service to all external...
-
Credit Controller
4 months ago
York, United Kingdom ONEBRIGHT Full time**Credit Controller** Location - Head Office - York (Holgate Park Road, York YO26 4GN) Salary - £23,000 per annum based on experience Are you looking for your next challenge in the Finance field? Here at Onebright we provide a consistent, high quality level of service at all times, against defined criteria, to meet and where possible exceed...
-
Train Service Controller
5 months ago
York, United Kingdom Northern Trains Full time**BUSINESS FUNCTION**:Control & Resource Planning **GRADE**:Controller 3 **SALARY**: £51,632 per annum **ROLE TYPE**:Hybrid **HOURS**: 42** **per week **Is ensuring service efficiency ‘Your Thing’?** We are looking for a pragmatic and collaborative individual to join our Control team as a Train Service Controller. Based at one of our Rail...
-
Delay Attribution Controller
5 months ago
York, United Kingdom Northern Trains Full time**BUSINESS FUNCTION**: Control **GRADE**:Controller 4A **SALARY**: £49,211 per annum **ROLE TYPE**:Onsite **HOURS**:42 per week ***About Northern**: At Northern, we play a vital role across the North by supplying a reliable and friendly train service that helps hundreds of thousands of people to go do their thing. That's over 2,000 services every day,...
-
Credit Controller
1 month ago
York, York City, United Kingdom Kingston Recruitment Ltd Full timeJob Title: Credit ControllerWe are seeking a skilled Credit Controller to join our team at Kingston Recruitment Ltd. As a Credit Controller, you will be responsible for managing customer relationships, chasing outstanding payments, and maintaining accurate financial records.Key Responsibilities:Chase outstanding payments from customers across the UKDeal with...
-
Credit Controller
1 month ago
York, York City, United Kingdom Kingston Recruitment Ltd Full timeJob Title: Credit ControllerWe are seeking a skilled Credit Controller to join our team at Kingston Recruitment Ltd. As a Credit Controller, you will be responsible for managing customer relationships, chasing outstanding payments, and maintaining accurate financial records.Key Responsibilities:Chase outstanding payments from customers across the UKDeal with...
-
Credit Controller
4 weeks ago
York, York City, United Kingdom Kingston Recruitment Ltd Full timeJob Title: Credit ControllerWe are seeking a skilled Credit Controller to join our team at Kingston Recruitment Ltd. As a Credit Controller, you will be responsible for managing customer relationships, chasing outstanding payments, and maintaining accurate financial records.Key Responsibilities:Chase outstanding payments from customers across the UKDeal with...
-
Credit Controller
3 weeks ago
York, York City, United Kingdom Kingston Recruitment Ltd Full timeJob Title: Credit ControllerWe are seeking a skilled Credit Controller to join our team at Kingston Recruitment Ltd. As a Credit Controller, you will be responsible for managing customer relationships, chasing outstanding payments, and maintaining accurate financial records.Key Responsibilities:Chase outstanding payments from customers across the UKDeal with...
-
Credit Controller
5 months ago
York, United Kingdom Miller Food Service Full time**Miller Food Service**; Based in York, we are one of the leading food wholesalers in the region. We are seeking a full-time credit controller to join our successful and growing company. We are looking for someone with a credit control background with a proven ability to drive improvements in the debt collection process. **Primary responsibilities** -...
-
Credit Controller
6 days ago
York, United Kingdom CV-Library Full timeSearch Recruitment is excited to be assisting in the recruitment of a Credit Controller for a full-time, permanent role based in York. Our client is looking for an experienced and detail-oriented individual to join their finance team. This is a fantastic opportunity for someone with strong credit control skills to manage the company's debtor portfolio...
-
Financial Controller
2 weeks ago
York, York City, United Kingdom York Archaeology Full time**Financial Controller Opportunity at York Archaeology**We are seeking an experienced Financial Controller to join our organisation. As Financial Controller, you will manage the finance team to accurately deliver all finance transactions, produce management and statutory accounts, and provide meaningful management information.**Key Responsibilities:**Manage...