Key Customer Success Manager

4 weeks ago

Coleshill, United Kingdom Pertemps Birmingham Industrial Full time

Key Customer Success Manager - Large Logistics Distribution Business
Hybrid role and flexible working on offer
Are you an experienced Logistics Key Customer Success Manager who wants to join a business that actively promotes within, gives clear and defined goals and helps employees fulfil their true potential? If so, we have the pleasure of recruiting for a leadinglogistics / 3PL business in Birmingham.
The company works with consumer product brands and are a genuine leader in their field. With an established story to tell the company is growing at a rapid rate and this newly created role is all about client engagement in a distribution logistics company.
You will have the opportunity to be responsible for the delivery and development of new service solutions for key existing clients and new business wins in a 3PL setting. You will have proven experience in providing consistently excellent customer service toclients, as well as clearly communicate client requirements and goals within the business to obtain support, resources and to ensure the quality-of-service delivery.
A key part of this role is the line management of Junior Account Managers, where you can showcase your skills and expertise in to watching them nurture and grow
Your key duties will encompass:
" Leading Business Reviews with the client's stakeholders
" Project Management - managing large scale new business introductions or significant client projects.
" People Management - management and supervision of Junior Account Managers to meet personal and developmental objectives
" Performance & Service Quality - SLA adherence, KPI variance and Satisfaction Surveys
" Change Control - Managing changes in scope through the critical pilot phase and ongoing as the solution evolves
" Continuous Improvement - Identifying and presenting initiatives to improve the customer experience and or reduce costs.
The Key Customer Success Manager will have the ability and experience to extract meaningful data and preparing professional, business-focussed reports on the findings for senior management, have experience of project management and implementation of physicaldistribution operations, can analyse results, identify and explain any variance from targets and attend client meetings nationally and internationally as required.
Key attributes:
" Attention to detail and a methodical approach
" Ability to work on own initiative and manage time effectively, including meeting deadlines/achieving targets
" Excellent 'people skills', for working with a range of colleagues and clients; Strong listening and questioning skills
" Ability to identify and convert new business opportunities
" Promptly respond to queries, ensure promises are kept and expectations are managed
" Problem solving skills with critically thinking
This is a fantastic role for an experienced Key Customer Success Manager that wants to join a forward thinking, innovative business that will genuinely give you the platform in your successful career.

  • Key Account Manager

    5 days ago

    Coleshill, Warwickshire, United Kingdom GB10193-MESUK Air Liquide UK Limited Full time

    How will you CONTRIBUTE and GROW? We are seeking a skilled Key Account Manager to maintain and expand relationships with significant clients within the Food & Pharmaceutical market, whilst always ensuring a high level of customer satisfaction. The successful candidate will work in close collaboration with various internal departments to maintain and...

  • Key Account Manager

    5 days ago

    Coleshill, Warwickshire, United Kingdom GB10193-MESUK Air Liquide UK Limited Full time

    We are seeking a skilled Key Account Manager to maintain and expand relationships with significant clients within the Food & Pharmaceutical market, whilst always ensuring a high level of customer satisfaction. The successful candidate will work in close collaboration with various internal departments to maintain and develop the strategic relationships with...

  • Customs Clerk

    4 weeks ago

    Coleshill, United Kingdom Bis Henderson Full time

    **Location**: Birmingham **Salary**: £26,000 - £28,000 + bonus **Hours**:Monday to Friday 9.00 - 17.30 and office based **Summary**: This role requires an experienced Customs clearance clerk to join a small but expanding team in Birmingham to look after the day to day requirements of their general cargo, customs clearance clients and therefore you need...

  • Customs Clerk

    1 month ago

    Coleshill, United Kingdom BiS Henderson Limited Full time

    **Location**: Birmingham **Salary**: £26,000 - £28,000 + bonus **Hours**:Monday to Friday 9.00 - 17.30 and office based **Summary**: This role requires an experienced Customs clearance clerk to join a small but expanding team in Birmingham to look after the day to day requirements of their general cargo, customs clearance clients and therefore you need...

  • Customer Service Advisor

    4 weeks ago

    Coleshill, United Kingdom NCF Living Full time

    **Position: Customer Service Advisor** **Job Type: Permanent, Full Time** **Work hours: 5 days per week (Monday-Friday only)** **Location: Hams Hall, Coleshill - 100% office based** **Salary: £23,000-£25,000 per annum (dependent on experience)** NCF Living is a fast-growing, dynamic company looking for a Customer Service Advisor to support the Head...

  • Account Manager

    4 weeks ago

    Coleshill, United Kingdom Pertemps Bond Full time

    Account Manager Based in Coleshillsalary of £24,000 per annum depending on experience.Working Monday – Friday 9am-5:30pm Job descriptionPertemps have a new and exciting opportunity for an Accounts Manager to join our client’s dynamic and growing company on a Full-time permanent basis. We are currently seeking a talented and detail-oriented Accounts...

  • Finance Manager

    4 weeks ago

    Coleshill, United Kingdom T2M Resourcing Ltd Full time

    T2M Resourcing are recruiting a Finance Manager on behalf of a successful and growing construction/services company. As Finance Manager, you will support the Senior Operational Management team. The company is at an exciting stage of growth hence the creationof this new role. - Based On-Site - Salary £50,000 to £55,000 per annum As Finance Manager key...

  • Customer Service Advisor

    4 weeks ago

    Coleshill, United Kingdom BNJ Consultants Full time

    BNJ Consultants are currently recruiting for Customer Service Advisor based in Birmingham, Coleshill (Hams Hall). **Salary**: £11.44ph with weekly payment **Hours**:Monday to Friday 08:00-17:30 **Job duties**: - Carry all customer services functions in line with company policy and procedures. - Maintain and enhance both internal and external customer...

  • Customer Care Administrator

    1 month ago

    Coleshill, United Kingdom House of Care Services LTD Full time

    An exciting opportunity for a highly motivated individual to join House of Care Services Ltd as a Customer Care Administrator. The purpose of the role will be to provide complete administrative support to the team in line with business requirements. - Maintaining weekly reporting for clients to include updates on outstanding works. - Answering phone calls...

  • Part Time Customer Service Advisor

    4 weeks ago

    Coleshill, United Kingdom NCF Living Full time

    **Position: Part Time Customer Service Advisor** **Job Type: Permanent, Part Time** **Work hours: Flexible, to be discussed - 25 hours per week** **Location: Hams Hall, Coleshill - 100% office based** **Salary: £12.50 per hour** NCF Living is a fast-growing, dynamic company looking for a Part Time Customer Service Advisor to support the Head Office and...

  • Finance Manager

    2 days ago

    Coleshill, United Kingdom Mercury Full time

    Who we areMercury is not just a company; we’re a transformative force in the world of SaaS for recruitment and staffing firms. Since our founding in 2014, we’ve been at the forefront, demonstrating a commitment to excellence and innovation that has allowed us to create a ground breaking SaaS platform, based on the Microsoft D365 and the Power...

  • Finance Manager

    6 hours ago

    Coleshill, United Kingdom Mercury Full time

    Who we areFind out more about this role by reading the information below, then apply to be considered.Mercury is not just a company; we’re a transformative force in the world of SaaS for recruitment and staffing firms. Since our founding in 2014, we’ve been at the forefront, demonstrating a commitment to excellence and innovation that has allowed us to...

  • Finance Manager

    23 hours ago

    Coleshill, United Kingdom Mercury Full time

    Who we areMercury is not just a company; we’re a transformative force in the world of SaaS for recruitment and staffing firms. Since our founding in 2014, we’ve been at the forefront, demonstrating a commitment to excellence and innovation that has allowed us to create a ground breaking SaaS platform, based on the Microsoft D365 and the Power...

  • Finance Manager

    24 hours ago

    Coleshill, United Kingdom Mercury Full time

    Who we are Mercury is not just a company; we’re a transformative force in the world of SaaS for recruitment and staffing firms. Since our founding in 2014, we’ve been at the forefront, demonstrating a commitment to excellence and innovation that has allowed us to create a ground breaking SaaS platform, based on the Microsoft D365 and the Power Platform....

  • Operations Manager

    3 weeks ago

    Coleshill, United Kingdom Workforce Staffing Ltd Full time

    Operations ManagerColeshill, Birmingham£40,000 per annum50 hours per week Our client are looking for an Operations Manager to join their team at their site in Coleshill, Birmingham. The successful candidate will have similar previous experience, or transferable skills in a similar role, within Logistics, Supply Chain and/or Transport.Main...

  • Team Administrator in Coleshill

    4 weeks ago

    Coleshill, United Kingdom Katie Bard (Angela Mortimer Plc) Full time

    My client is a highly successful, industry specialist with an outstanding reputation. Due to growth they have an opportunity for a Claims Administrator to join their team in a close-knit family friendly feel environment. The role reports into a high energyDirector has a real passion for the business and value of the people within it. This role will be office...

  • Account Manager

    2 days ago

    Coleshill, United Kingdom Trakm8 Full time

    Job Role: Account ManagerLocation: Coleshill, Birmingham B46, Hybrid RoleSalary: Competitive + Com Plan + Company Car/Car AllowanceContract: Perm Benefits: 25 days holiday, Pension, Life Assurance As part of the Company Life Assurance, our employees are entitled to participate in an Employee Assistance Programme (EAP). This is a virtual benefit service which...

  • Account Manager

    1 day ago

    Coleshill, United Kingdom Trakm8 Full time

    Job Role: Account ManagerYou can get further details about the nature of this opening, and what is expected from applicants, by reading the below.Location: Coleshill, Birmingham B46, Hybrid RoleSalary: Competitive + Com Plan + Company Car/Car AllowanceContract: Perm Benefits: 25 days holiday, Pension, Life Assurance As part of the Company Life Assurance, our...

  • Account Manager

    23 hours ago

    Coleshill, United Kingdom Trakm8 Full time

    Job Role: Account ManagerLocation: Coleshill, Birmingham B46, Hybrid RoleSalary: Competitive + Com Plan + Company Car/Car AllowanceContract: Perm Benefits: 25 days holiday, Pension, Life Assurance As part of the Company Life Assurance, our employees are entitled to participate in an Employee Assistance Programme (EAP). This is a virtual benefit service which...

  • Account Manager

    24 hours ago

    Coleshill, United Kingdom Trakm8 Full time

    Job Role: Account Manager Location: Coleshill, Birmingham B46, Hybrid Role Salary: Competitive + Com Plan + Company Car/Car Allowance Contract: Perm Benefits: 25 days holiday, Pension, Life Assurance As part of the Company Life Assurance, our employees are entitled to participate in an Employee Assistance Programme (EAP). This is a virtual benefit...