Process Improvement Senior Associate, Operations

2 weeks ago

Edinburgh, United Kingdom JPMorgan Chase Bank, N.A. Full time

**Process Improvement Senior Associate, Operations Innovation and Improvement, Chase UK**

In your role as Process Improvement Senior Associate, you will be responsible for reviewing, analysing, and improving business processes and systems based on Customer value. Working with a framework of established Change Control policies and procedures, you'll partner with Product Owners and Operations to drive improvement projects. You will work in an environment that offers a wide degree of creativity and latitude with the expectation of high performance and business benefit realisation.

**Job Responsibilities
- Collaborate with stakeholders to develop Use Cases and define requirements
- Analyse current state using data and processes to establish areas for improvement
- Propose solutions to resolve current process breaks and identify areas of opportunity for improvement
- Deliver improvement projects on time, to budget and quality
- Produce compelling Business Cases for approval at Senior Stakeholder level
- Role model Lean thinking and behaviours, acting as the Lean SME within the Team

**Required qualifications, capabilities, and skills
- Considerable experience in a continual improvement role
- Accelerated skills in MS Office, including Excel and PowerPoint
- Ability to deliver projects in an Agile environment
- Strong analytical and time management skills. including a thorough understanding of how to interpret current state and translate into actionable insights and improvements

**Desired Skills:
- Competent in using Jira and Confluence
- Experience of working in Financial Services
- Qualified at Six Sigma green belt or above

**#ICBCareer #ChaseUKCustomerServices**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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