Operational Communications Associate

2 months ago

Edinburgh, United Kingdom JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
Do you have a passion for inspiring people through communications and are looking for your next career opportunity ?

As a Operational Communications Associate, you will be joining a fast-paced Internal Communications team within Chase UK’s Customer Operations business. This is a digital bank like no other, which is why we’re looking for someone with a depth of communications knowledge and expertise, but with a creative flair and growth mindset. Reporting to the Senior Communications and Engagement Associate, you’ll lean in to support with overarching communications for the bank’s core functions, while overseeing a small team with specific responsibility for the Change and Support function.

You will be a trusted advisor to your senior stakeholders, always ready to provide solutions and ideas for the best way to communicate, and able to challenge confidently

**Responsibilities**:

- As we scale-up and the team grows, you will have the opportunity to specialize in one or two of these functions, in line with operational needs
- Outstanding communication skills, and be able to flex your style between corporate and storytelling, maintaining our warm and friendly tone of voice
- While the bank is still in growth mode, you’ll need to remain agile and work with a certain amount of ambiguity too
- The ability to measure how our communications are landing and provide useful insights and analysis to help us improve
- Our employee engagement scores are off the scale and we want to keep it that way, so we need you to LOVE people and have a passion for inspiring them through communication

**Required qualifications, capabilities, and skills**:

- Experience gained within a similar role and environment, ideally you will hit the ground running
- Previous leadership skills with a passion for mentoring and developing others
- You will find new and innovative ways to keep our people informed and engaged, while delivering ‘on brand’ communications and delivering internal campaigns and driving-up engagement
- Experience of delivering in-person and virtual events such as town halls and fireside chats, along with some digital communications and internal campaigning experience

**Preferred qualifications, capabilities and skills**:

- A degree in communications, marketing or similar
- We appreciate that not everyone can tick every single box, so if you think you’ve got most of what it takes to do this role, and you’re willing to develop on-the-job, then please apply.

ICBCareers

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

**ABOUT THE TEAM**

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

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