Emergency Department Assistant

7 days ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

**Job overview**:
As an Emergency Department Assistant at Queen’s Medical Centre (working in adults and paediatrics), you can make all the difference. You’ll be part of a team that makes sure patients and their relatives are reassured and the medical staff who treat them have the support and resources they need to do the best possible job. It’s a big responsibility, and it’s as rewarding as it is challenging in one of the biggest Emergency departments in Europe.

**Main duties of the job**:
In addition to the below summary, you’ll need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.

**Working for our organisation**:
The reception role involves, after extensive training, working on various hospital & national computer systems, inputting data accurately & at speed, maintaining accurate electronic & paper records, dealing professionally with telephone enquires both internal & external, to maintain a high level of patient confidentiality. A high level of customer care is required for this role.

**Detailed job description and main responsibilities**:
In addition, you’ll make sure the Department itself is looked-after by reporting equipment faults, ordering supplies and stationery and generally keeping the place tidy.

This is a role that calls for a ‘people person’ with a very well organised approach. You’ll need a good basic education and be able to speak and write English well & be able to input data quickly & accurately, but more than that you need to be cheerful, pleasant and patient. Reliability is extremely important, as is the flexibility to work nights, weekends and bank holidays (this is a full time post, shifts are on a rota basis, 24/7). This post could also expose you to distressing issues and incidents. In all aspects, full initial and ongoing training will be available to you.

**Person specification**:
**Commitment to Trust Values and Behaviours**:
**Essential criteria**:

- Must be able to demonstrate behaviours consistent with the Trust’s “We are here for you” behavioural standards.

**Training & Qualifications**:
**Essential criteria**:

- GCSE,s English Language & Mathematics A-C or Functional Skills grade 3 or equivalent (NVQ 2 OR above)

**Desirable criteria**:

- NVQ 2 Healthcare/Customer Care

**Experience**:
**Essential criteria**:

- Previous Experience of Customer Contact Work
- Sound Employment Record
- Good Attendance record

**Desirable criteria**:

- Previous Health Care Experience in a hospital setting

**Communication and relationship skills**:
**Essential criteria**:

- Demonstrates an aptitude for Team Working
- Cheerful. Pleasant and Patient Personality

**Desirable criteria**:

- Previous Experience in a Fast Moving Stressful Environment

**Analytical and Judgement skills**:
**Essential criteria**:

- Basic IT Literacy

**Desirable criteria**:

- Previous IT experience

**Planning and organisation skills**:
**Essential criteria**:

- Application Form has all sections Completed Clearly and Concisely

**Physical skills**:
**Essential criteria**:

- Proven Record of Good health
- Physical Strength
- Ability to Input Data at Speed
- Hep B immunisation

**Desirable criteria**:

- Previous experience in a Physically Demanding Role

**Other requirements specific to the role**:
**Essential criteria**:

- Willingness to Undergo Training as required
- Ability to work Flexible Hours including nights, weekends and bank holidays
- _________________________________________

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

**Salary**: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa’s and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.

Consent:

- Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I als

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