Emergency Department Assistant
2 weeks ago
Band 2
**Main area**
- Emergency Department
**Grade**
- Band 2
**Contract**
- Permanent
**Hours**
- Full time
- Part time
37.5 hours per week (minimum 23 hours)
**Job ref**
- 164-5518033
**Site**
- QMC Campus
**Town**
- Nottingham
**Salary**
- £22,383 per annum pro rata
**Salary period**
- Yearly
**Closing**
- Today at 23:59
Job overview
As an Emergency Department Assistant at Queen’s Medical Centre in the Adult Emergency Department, you can make all the difference
You’ll be a key part of a team that makes sure patients and their relatives are reassured; the medical staff who treat them have the support and resources they need, to maintain a working department and help the staff do the best job they can.
It’s a big responsibility, and it’s as rewarding as it is challenging in one of the biggest Emergency departments in Europe.
Main duties of the job
The job will see you combine three roles:
The main part of the role is patient care related. This clinical nursing aspect of the role involves assisting nursing staff with the nursing observations, patient care, oxygen therapy and resuscitation, and, in time, you’ll undertake more training for more advanced roles. This involves working in the ED Majors unit, Resus, the speciality bed wait areas for patients awaiting admission to the ward & ED urgent treatment unit.
The reception role involves, after extensive training: working on various hospital and national computer systems, inputting data accurately and at speed, maintaining accurate electronic and paper records, dealing professionally with telephone enquires both internal and external, maintaining a high level of patient confidentiality. A high level of customer care is required for this role. In addition, you’ll make sure the Department itself is looked-after by reporting equipment faults, ordering supplies and stationery and generally keeping the place tidy.
Working for our organisation
This is a role that calls for a ‘people person’ with a very well organised approach. You’ll need a good basic education and be able to speak and write English well, be able to input data quickly and accurately, but more than that, you will need to be cheerful, pleasant and patient.
Reliability is extremely important, as is the flexibility to work nights, weekends and bank holidays (shifts are on a rota basis, 24/7).
There is a lot of standing and walking involved in this role
This post could also expose you to distressing issues and incidents. In all aspects, full initial and ongoing training will be available to you.
Detailed job description and main responsibilities
In addition to the below summary, you’ll need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.
You will need to:
Hold the right to work in the UK (certificate of sponsorship is not available for this role)
Be prepared to undertake pre-employment checks, which can last a number of weeks and includes a medical and criminal record check
If you are successfully shortlisted, you will be invited to a** face to face interview**.
**Please note that virtual interviews will not be available.**
Person specification
Commitment to Trust Values and Behaviours
Essential criteria
- Must be able to demonstrate behaviours consistent with the Trust’s “We are here for you” behavioural standards.
Training & Qualifications
Essential criteria
- GCSE,s English Language & Mathematics A-C or Functional Skills grade 3 or equivalent (NVQ 2 OR above)
Desirable criteria
- NVQ 2 Healthcare/Customer Care
Experience
Essential criteria
- Previous Experience of Customer Contact Work
- Sound Employment Record
- Good Attendance record
Desirable criteria
- Previous Health Care Experience in a hospital setting
Communication and relationship skills
Essential criteria
- Demonstrates an aptitude for Team Working
- Cheerful. Pleasant and Patient Personality
Desirable criteria
- Previous Experience in a Fast Moving Stressful Environment
Analytical and Judgement skills
Essential criteria
- Basic IT Literacy
Desirable criteria
- Previous IT experience
Planning and organisation skills
Essential criteria
- Application Form has all sections Completed Clearly and Concisely
Physical skills
Essential criteria
- Capable of using medical devices equipment following training.
- Able to undertake patient manual handling manoeuvres and non patient manual handling manoeuvres
Other requirements specific to the role
Essential criteria
- Willingness to Undergo Training as required
- Ability to work Flexible Hours including nights, weekends and bank holidays
- _________________________________________
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will en
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