Regional Administrator

4 weeks ago

Bangor, United Kingdom Cruse Bereavement Support Full time

**The role**

The Regional Administrator will be responsible for the day to day running of the local office, managing referrals calls from people who are bereaved, supporting volunteers with service delivery and ensuring effective recording and management of relevant systems and processes.

**JOB DESCRIPTION**

**Purpose of the Post**
- To ensure smooth running of regional administration, and carry out administrative duties as required by the region
- To support direct service delivery and volunteers across a number of branches
- To deliver services in line with Cruse standards, policies and procedures

**Key responsibilities and duties**

**Service Delivery and Volunteer Engagement**
- Prepare and send first contact information for clients to support them through the Cruse pathway
- Carry out administrative tasks associated with arranging local or regional events, local or regional training courses (Continual Professional Development - CPD) and branch meetings etc.
- Carry out administrative tasks associated with recruiting new volunteers, such as supporting the National Volunteering team to coordinate and book pre and post course interviews
- Support new volunteer local inductions, and the issuing of Cruse identity cards
- Support the Regional team to coordinate and improve administrative processes and tasks
- Keep accurate and secure client and volunteer records, using the Cruse organisational database (CRM), and in line with GDPR and Cruse procedures
- Support the admin needs of multiple branches, as part of a Regional team. Support the Head of Cruse NI and Service Delivery Leads with ad hoc admin duties
- Support premises operations including ensuring that health and safety requirements are met, maintenance of office equipment and manage process for key holders
- Process financial transactions which may include receipts and payments, preparation of payment for suppliers and branch expenses
- Provide support to local fundraising activities (where appropriate)
- Maintain a supply of stationery, Cruse literature and relevant other information

**Client and volunteer support**
- Support the Head of Cruse NI and Service Delivery Lead with communications to volunteers and clients, including contributing to newsletters, social media and local communications
- Facilitate other bookings and appointments to ensure that client work and volunteer support can take place in an efficient manner
- Complete the booking and administration of UYBO sessions as part of the Cruse Client pathway
- Accept and process client referral calls and information
- Support the administration involved in the assessment and allocation process, including updating the CRM database and liaising with clients and volunteers
- Administer the learning and giving (client donation) programme, including sending standard Cruse materials, gathering feedback, reviewing evaluation feedback, and reporting income back to volunteers
- Carry out other duties that may be reasonably required from time to time, including supporting the duties of the Head of Cruse NI and Service Delivery Lead
- Deal with safeguarding issues in accordance with Cruse procedures
- Support the administration and monitoring of criminal record checks for existing volunteers (where required)
- Ensure service provision promotes Equality, Diversity and Inclusion
- Adhere to all policies and procedures of the organisation

We may ask you to undertake other tasks in line with your level of responsibility. Some volunteers may carry out some local tasks.

**PERSON SPECIFICAION**

**Experience**
- Essential_
- Significant experience of providing administrative assistance in a service delivery environment
- Working effectively with volunteers delivering frontline services
- Experience in recording personal and sensitive information on database systems
- Experience of processing financial transactions
- Desirable_
- Experience working with bereavement and/or bereaved people 

**Knowledge**
- Essential_
- Knowledge of GDPR legislation, including principles and requirements
- Sensitivity to the differing needs of individuals in working within a diverse client/volunteer base
- Knowledge of general service operations and administrative processes
- Good understanding of safeguarding
- Familiar with DBS checks (or willingness to learn)
- Understanding of Equality, Diversity and Inclusion in a client service environment
- Desirable_
- Understanding of bereavement issues, support and services

**Skills**
- Essential_
- Competent IT skills including excel and use of organisational databases
- Ability to work within a team
- Ability to work remotely (when required, and if not office based)
- Good communication and interpersonal skills
- Competent in Microsoft Office, and use of digital communication platforms, i.e. Zoom, Teams
- To maintain confidentiality
- Support people through change effectively

**Education and Training**
- Essential_
- Educated to NVQ level 3 (HNC/HND) or equivalent job relat

  • Children's University Administrator

    1 month ago

    Bangor, United Kingdom Glyndŵr University Full time

    **Full Time - Fixed Term to 29 February 2024** **Do you want to be part of an ambitious and exciting programme to boost skills, well-being and learning opportunities for children and young people across North Wales?** Wrexham Glyndwr University on behalf of the newly formed North Wales Children’s University Programme Board wishes to appoint a...

  • Administration Assistant/receptionist

    2 weeks ago

    Bangor, United Kingdom Williams Denton Full time

    With long standing foundations, Williams Denton is a leading supplier of accountancy and tax support solutions in North Wales. Focused on providing a first-class service to companies and personal clients, the professional and proactive team of over 40 staff, working from two North Wales based offices, have gained the business an enviable reputation, with a...

  • Administration Assistant/receptionist

    6 days ago

    Bangor, United Kingdom Williams Denton Full time

    With long standing foundations, Williams Denton is a leading supplier of accountancy and tax support solutions in North Wales. Focused on providing a first-class service to companies and personal clients, the professional and proactive team of over 35 staff, working from two North Wales based offices, have gained the business an enviable reputation, with a...

  • Project Administrator of The Dsp Centre of

    1 month ago

    Bangor, United Kingdom Bangor University Full time

    Applications are invited for a fixed-term Project Administrator in the Digital Signal Processing (DSP) Centre within the School of Computer Science and Electronic Engineering at Bangor University. The Project Administrator’s overall responsibility is to support the Centre’s Deputy Operation Manager and other staff to successfully deliver the Centre’s...

  • Senior Clerical Officer

    7 days ago

    Bangor, United Kingdom Bangor University Full time

    Applications are invited for the above full-time Senior Clerical officer’s post working in Reaching Wider: North and Mid Wales Partnership to be engaged on a Fixed term contract. The purpose of the Role is to provide effective clerical support for a range of administrative activity within the Reaching Wider: North and mid Wales Partnerships working on a...

  • Domestic Violence Support Worker

    7 days ago

    Bangor, United Kingdom Moxie People Full time

    Are you a Support Worker who is skilled in supporting people who have experienced domestic violence?If so, Moxie has a Domestic Violence Support Worker opportunity with a leading and dynamic Housing Association in North Wales, who provide crucial support to victims of domestic abuse.The important bits…Job title: Domestic Violence Support WorkerSalary:...

  • Data and Clerical Officer

    1 month ago

    Bangor, United Kingdom Bangor University Full time

    Based at: Bangor University Campuses (Bangor or Wrexham) Applications are invited for the above part time (16 hours a week) post working in Reaching Wider: North and Mid Wales Partnership to be engaged on a Fixed term contract. The purpose of the Role is to provide effective clerical support for the range of administrative activity within the Reaching...

  • Band 2 Receptionist

    2 weeks ago

    Bangor, United Kingdom Kennedy Business Services Ltd Full time

    Do you have experience in receptionist roles? Are you proud of your attention to detail and work ethic? In this role, you will provide efficient and effective administrative support to the team. Read on to find out more about this exciting opportunity. Your Duties: Answering incoming phone calls. Opening door for visitors (via button under desk). Greeting...

  • Outreach & Education Officer

    1 month ago

    Bangor, United Kingdom Gwynedd Archaeological Trust Ltd Full time

    Vacancy Information **J**ob Title: *Outreach & Education Officer **Section**:Heritage Management **Salary Band**: SP 18 - 20 (£27,344 - £28,370 depending on experience) **Location**: Trust Offices, Craig Beuno, Garth Road, Bangor **Responsible to**:Chief Archaeologist **Responsible for**:Assistant Outreach & Education Archaeologists **Primary Purpose...

  • Lecturer in Higher Education

    1 month ago

    Bangor, United Kingdom Bangor University Full time

    Bangor university is committed to being a leader in Education research and pedagogy. We are looking for a 1.0 FTE maternity cover post for our behavioural science team contributing to the Masters in Applied Behaviour Analysis. We are an ambitious and growing School of Educational Sciences with a sustained history of excellence in teaching through the medium...

  • STEM Outreach Communicator

    1 month ago

    Bangor, United Kingdom Bangor University Full time

    Applications are invited for the above part time post (14.5 hours per week) working on the Reaching Wider Project within the Directorate of Marketing, Recruitment and Communications at Bangor University. The purpose of the post is to support the delivery of STEM workshops in schools for Reaching Wider: North and Mid Wales Partnership. The position will...

  • Deputy Nurse Manager

    6 days ago

    Bangor, United Kingdom Black Fox Solutions Full time £22 - £23

    Deputy Nurse Manager£42,500+ Per annum / £21.24phFull-time 37.5 hours per week (3 shifts per week)Bangor area, Northern Ireland, Co. DownBlack Fox Solutions is delighted to be recruiting for a fantastic Deputy Nurse Manager role based in the Bangor area. This Nurse position is based in a prestigious care facility with a beautiful location in Bangor. If you...

  • Deputy Nurse Manager

    1 week ago

    Bangor, United Kingdom Black Fox Solutions Full time

    Deputy Nurse Manager£42,500+ Per annum / £21.24phFull-time 37.5 hours per week (3 shifts per week)Bangor area, Northern Ireland, Co. DownBlack Fox Solutions is delighted to be recruiting for a fantastic Deputy Nurse Manager role based in the Bangor area. This Nurse position is based in a prestigious care facility with a beautiful location in Bangor. If you...

  • Lecturer in Medical Sciences

    2 weeks ago

    Bangor, United Kingdom Bangor University Full time

    Job Number BU03487 School/Department North Wales Medical School Grade 7 Contract Duration Permanent Responsible to Head of School Overview Bangor University Our mission is for a research-led University of and for North Wales, providing transformative learning experiences and nurturing a positive impact on society regionally,...

  • Lecturer in Medical Sciences

    5 days ago

    Bangor, United Kingdom Bangor University Full time

    Job Number BU03555 School/Department North Wales Medical School Grade 7 Contract Duration Permanent Responsible to Clinical Senior Lecturer in Medical Education Overview Our mission is for a research-led University of and for North Wales, providing transformative learning experiences and nurturing a positive impact on society...

  • Optical Consultant

    4 days ago

    Bangor, United Kingdom Boots Full time

    **About the opportunity** This is a fantastic opportunity to join a business that puts the customer at the heart of all our decisions and thrives to deliver the best experience possible for our customers and colleagues. You’ll join a culture where everyone is friendly and passionate about their role and together these elements will play a big part in...

  • Lecturer in Health Sciences

    4 weeks ago

    Bangor, United Kingdom Bangor University Full time

    Job Number BU03480 School/Department School of Health Sciences Grade 7 Contract Duration Permanent Responsible to Head of School Applications will also be considered to carry out this role on a part-time or job share basis. Committed To Equal Opportunities Overview The School Mission Statement reflects our aims to champion...