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Customer Support Administrator

7 months ago

Crewe, United Kingdom Radius Payment Solutions Full time

Job Advert

**Job Title**:Customer Support Administrator

**Location**: Crewe - Emperor Court, CW1 6BD

**Schedule**:Monday - Friday from 08:30 - 17:00 (no weekends, evenings or bank holidays)

**Heard of us?**

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs. Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends.

Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future. This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

**Job Purpose**:
The role of customer support administrator is important to us because ultimately this role involves dealing with our end users. This role will support the customer services department alongside supporting the admin functions of the existing Operations team. Ultimately you should ensure that any customer query or complaint is dealt with promptly and effectively manage them alongside the operations team to a satisfactory conclusion for both the customer and the business.

**Your responsibilities day to day will be**
- Maintain relations and liaise with new and existing clients/partnerships.
- Assist customers in accessing their online portals & any network related queries they may encounter post installation.
- Be able to carry out effective fact-finding phone calls with customers to assess what the problem with their unit may be in order to be able to identify what the issue is.
- Work alongside our operations scheduler to book maintenance/service visits.
- Assist with administration of both ongoing and future projects within the department.
- Ensure CRM notes and information are kept up to date.

**What do we expect of you?**
- Desirable - Experience of working within a fast-paced Operations department.
- Ability to travel across multiple sites.
- Excellent attention to detail.
- A quick learner with the ability to think on your feet and solve problems.
- Competency across a range of IT skills.
- Ability to prioritise and keep to deadlines within a fast-paced environment.

**What can you expect of us?**
- A friendly culture that mirrors our proposition to our customers.
- A fast-growing organisation that defines itself as being agile and innovative.
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A commitment to building a working environment that values inclusivity, innovation, agility, and drive.

Not only will you have the chance to further your career development within Radius, you’ll have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, Performance bonus (% dependent upon department), Enhanced Maternity pay, Cycle to work and Electric Car Scheme a whole host of options to support your physical, mental, and financial wellbeing.

**Still curious?**

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
- We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR._

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.