Release Engineer

2 weeks ago


South Shields, United Kingdom The Access Group Full time

Release Engineer
Join the Access Family and see how we make software ideas become a reality
Our core value of Love work, Love life' has been central to our success and so we're looking for people to join us who share our passion for making things better every day, to help us become a UK top 10 Software company.
Are you ready for the challenge?
What are we all about?
At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more.
We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 1 million users and over 10,000 organisations rely on Access software to help their organisation thrive.
AsRelease & Deployment Engineeryou will be part of a first-class customer-facing service team delivering expert support and deployment solutions. The role will involve the investigation of challenging issues raised during customer user acceptance testing acrossour market leading product set as well as deploying software releases and changes to customer environments, with a strong emphasis on customer service. You will have the opportunity to learn our various products and contribute to our continual service improvementsby building strong relationships across our business and customer base and making suggestions through experience.
Day-to-day, you will
Taking ownership oftest incidentsand managing them in a logical and methodical manner
Able to prove problem solving techniques forend-to-endresolution on technicalissues.
Ensuring all faults are progressed and cleared within the timeframe of a release window.
Work with the Release & Deployment lead to plan and implement upgrades. Including responsibilities of deployment plans.
Database management
Installation and administration of servers?
Deploying software releasesand configuration changestocustomersystems.
Liaising with customers, supplying supportduring upgrade windows.
As a well-rounded Release Engineer, your Skills and Experiences likely include:
Superbwritten and verbalcommunication and influencing skills with the ability to build and keep strong relationships withcustomers.
MS Windows or Linux (Redhat)
IIS (Internet Information Services), Weblogic, Apache
Experience of deploying server certificates.
Powershell, Bash Shell, Java script
WebLogic
SQL Server and Oracle.
Have experienceindeploying software and configuring to meet acustomerneed.
Strong problem solving and troubleshooting skills.
Owning, tracking and resolving incidents and service requests.
A genuine desire to deliver high levels of customer service
Ability to work under pressure, multi-task, prioritise and escalate accordingly
Good time management and administrative skills
What does Access offer you?
We are a growing software company and we deliver on what we say we do We take the development of our people very seriously We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.
In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get:
A Competitive Salary
Giving Back/Charity days
Quarterly Socials
6 weeks Sabbaticals (after 6 years of service)
The Access Group Big Break: our all-expenses paid holiday to Spain
Become part of our amazing family and apply



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