Welfare Officer, Harlow

4 days ago


Harlow, United Kingdom Huntress Full time

Welfare Officer, Harlow

Our client based in Harlow are seeking a Welfare Officer to join the team on a full time basis. You will be responsible for liaising with clients, managing correspondence of financial documents and providing support to the Welfare Manager with any ad hoctasks.

**Duties**:

- Reviewing and filtering department mailboxes, diary reminders and expired holds on a regular basis
- Communicating with debtors or their authorised representatives to gather information
- Collating and reviewing evidence
- Carrying out analysis of case history, that will allow us to efficiently deal with vulnerability and find a resolution on behalf of the creditor
- Set up payment arrangements and carrying out periodic reviews
- Ensuring the case management system is kept up to date
- Escalating difficult cases to an appropriate senior member of staff

**Requirements**:

- Strong administration, organisational and communication skills
- High attention to detail
- The ability to deal with customers professionally and calmly

20k per annum, potential to increase to 23k with experience and a successful probation
Monday-Friday, 37.5 hours per week with 30 minutes lunch per day
23 days holiday plus Bank holidays

If you are interested in this position please APPLY NOW for immediate consideration


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