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Welfare Business Admin Apprentice

4 months ago

Harlow, United Kingdom Marston Holding Limited Full time

Vacancy ID:

- 035643
- Town:

- Harlow
- Closing Date:

- Salary:

- £19305 / £9.90

**Are you seeking an apprenticeship? If so, we would love to hear from you**
- Marston Holdings has a fantastic opportunity for a Welfare Business Admin Apprentice to join their team based in Essex. The welfare support team provide tailored specialist support to vulnerable customers by telephone and through written correspondence.-
**What we are looking for**:
**What you will be doing**:

- Recording customer correspondence and welfare referrals accurately.
- Handling inbound and outbound telephone calls with customers, clients, and other internal departments as necessary.
- Supporting customers and answering queries
- Escalating concerns to line manager
- Taking payments over the phone
- Build your knowledge of support organisations and the debt advice sector that may be used to support vulnerable customers
- Assist in other areas of the Customer Care department as appropriate and liaise effectively with the broader Customer Care team.

**What you will get in return**:

- Hybrid working
- Healthcare cash plan
- Staff benefits designed to suit your lifestyle - from discounts on retail shopping, travel, and socialising to health & wellbeing
- Life insurance DIS
- 24 days + bank holidays
- Cycle to work scheme
- Bronze apprenticeship/upskilling programme
- We are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.