Senior Library Assistant

4 weeks ago

Cardiff, United Kingdom Cardiff University Full time

**Advert**

**Senior Library Assistant**

The post of Senior Library Assistant is a diverse customer services role, dealing with a range of enquiries face to face, by telephone and via our internet chat service - no day is the same as another.
- You will assist with ensuring our customers get the books and journals they want when they need them, both physically and electronically. You will also support our remote services, including the Ask A Librarian instant chat facility.
- You will use your IT skills to assist customers and colleagues, including academic staff, students and members of the public.
- Although you may be based at one primary library, you will be required to work across all Cardiff University library sites to support the library service - all library sites are based in Cardiff.
- The post is full time, 35 hours per week, and open ended.
- Working Pattern:

- Monday to Friday - 09.00 to 17.00**Salary**: £22,197 to £24,144 per annum (Grade 3)
- We offer an excellent renumeration package including 32 days annual leave per year plus 8 bank holidays, pro rata for part-time staff, as well as access to a range of staff discounts and development opportunities through accredited training.
- You will be part of a team ensuring that the library services:

- are delivered in a customer friendly and customer focused way, in line with the Library Service Promise;
- are responsive to the changing needs of University staff, students and those of our partner NHS Health Board/Trusts;
- support the University’s teaching, learning and research programmes;

You will engage and uphold the University Library Service’s values and behaviours. (See additional information).
- We offer an excellent renumeration package including 32 days annual leave per year plus 8 bank holidays, pro rata for part-time staff, as well as access to a range of staff discounts and development opportunities through accredited training.**Date advert posted: Wednesday, 7 June 2023**

**Closing date: Wednesday, 21 June 2023**

**Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a University which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.**
- In cooperation with other members of the team:

- assist the Library Operations Manager/Assistant Library Operations Manager with the day to day supervision and operation of the library;
- support the provision of an effective service for customers including issuing, returning, and requesting items. This could be via self-service or at the desk. This will include moving books and emptying book return bins and delegating these tasks where appropriate;
- take responsibility for the order and tidiness of the library and its collections, delegating shelving and other tasks where necessary;
- actively support library customers by helping to resolve basic IT and library queries, dealing with those that are more complex and those referred by Library Assistants and referring any queries that cannot be resolved immediately to the appropriate technical support staff;
- guide customers in the use of electronic resources, e.g. e-books, electronic journals and databases;
- support the use of mobile devices;
- support customers via the online chat service dealing with basic and more complex library queries and referring any that cannot be resolved immediately;
- participate in library service working and project groups;
- handle card payments for a range of library activities;
- assist with the operation of printing, photocopying and scanning equipment;
- assist with the effective operation of soft binding and laminating equipment;
- collect, collate and analyse data to inform decision making for library operations;
- assist with the instruction of library users in the use of resources, such as providing tours for new students and/or assisting with Information Literacy workshops;
- assist with collection management and development within the library, which may include removing old editions, checking reading lists and stock checking;
- take operational responsibility for specific administrative tasks;
- ensure that the University Library Service (ULS) Regulations are observed;
- participate in a continuing programme of training and development;
- liaise with other parts of the library service, other departments and Academic Schools to fulfil service needs;
- actively contribute to the provision of outstanding/excellent customer service in line with the University Library Service Promise and Customer Service Excellence Award.
- Training and suppor

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