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Library Assistants
4 months ago
**Advert**
**Library Assistants**
We are currently recruiting for Library Assistants to work for the University Library Service.
- The posts are semester-time only commencing in September 2023 and will be open ended. You will be contracted to work 34 weeks from end of September to mid June each year. There will be a three week break at Christmas and a one week break at Easter each year. Additional hours may also be available during University vacations on a voluntary basis.
Monday - Friday: 5pm - 9.30pm
- Saturday & Sunday: Anytime between 9.45am - 9.30pm
- Salary from 1st August 2023: £21,828 - £22,214 per annum, pro rata for hours worked (Grade 2)
- You will be part of a team ensuring that the library services:
- are delivered in a customer friendly and customer focussed way, in line with the library service’s Customer Care Promise;
- are responsive to the changing needs of University staff, students and those of the appropriate NHS Trust;
- support the University’s teaching, learning and research programmes;
You will engage and uphold the University Library Service’s values and behaviours. (See additional information).**Date advert posted: Wednesday, 5 July 2023**
**Closing date: Wednesday, 19 July 2023**
**Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a University which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.**
- In cooperation with the other members of your team, your role is to:
- support the provision of an effective service for customers including issuing, returning, and requesting items. This could be via self-service or at the desk. This will include moving books and emptying book return bins;
- shelve and tidy books and journals;
- actively support library customers by helping to resolve basic IT and library queries and referring those which are more complex;
- guide customers in the use of electronic resources, e.g. e-books, electronic journals and databases;
- support the use of mobile devices;
- support customers via the online chat service helping to resolve basic library queries and referring those which are more complex;
- participate in library service working and project groups;
- handle card payments for a range of library activities;
- assist with the operation of printing, photocopying and scanning equipment;
- assist with the effective operation of soft binding and laminating equipment;
- collect data to inform decision making for library operations;
- carry out a range of administrative tasks;
- ensure that the University Library Service Regulations are observed;
- participate in a continuing programme of training and development;
- liaise with other parts of the library service, other departments and Academic Schools to fulfil service needs;
- actively contribute to the provision of outstanding/excellent customer service in line with the University Library Service’s Customer Care Promise and Customer Service Excellence Award.
Training and support will be provided.**General Duties**
- Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties
- Abide by University policies on Safety, Health and Environment and Equality and Diversity
- Perform other duties occasionally which are not included above, but which will be consistent with the role
You may be required to work in more than one library site during the course of your employment.
**Person Specification**
- We are looking for a team player who will work with colleagues to provide a great service to staff and students. You don’t need to have worked in administration or for a University before; this is an opportunity to show your potential and start or continue your career at Cardiff University.- Please save your supporting statement in a separate document with the title [YOURNAME-BR NUMBER
- Please note that these are also the criteria shortlisted applicants will be assessed against at interview and/or by other means (e.g. a skills test).**Essential Criteria**
- Basic numeracy and literacy (NVQs or GCSEs) or equivalent relevant experience.
- Evidence of an ability to plan, prioritise and organise own work flexibly.
- Proven ability to deal with referred requests, solve problems using initiative and know when to refer more complex queries.
- Evidence of working effectively as part of a team.
- Evidence of working effectively in a customer service or administrative role.
- Demonstrable commitment to Continuing Professional Development (CPD), with a willingness to participate in training activi
