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Casual Customer Service Assistant

4 weeks ago

Edinburgh, United Kingdom Heart of Midlothian FC Full time

**Casual Customer Service Assistant (Retail)**
- **Department: Retail**:

- **Report to: Clubstore Manager**:

- **Salary & Hours**: £9.90 per hour (Zero-Hours)
- You will normally be offered Home Match-Day shifts plus ad-hoc shifts as per the demands of the business
- **Start Date: As soon as possible**

Heart of Midlothian is a Scottish Premiership Football Club and an Edinburgh institution with a proud heritage dating back to 1874. The Club has undergone a remarkable transformation in previous years including a redeveloped stadium and club store which has contributed to the Club’s major commercial success in Scottish football. The Clubstore is now looking to recruit Casual Match-Day staff to support the retail team as we approach a busy period for our retail operation.

Heart of Midlothian FC is a living wage employer, so this isan excellent opportunity for anyone looking to top up their income or those looking for a new opportunity in retail with an interest in Scottish Football.

If you would like to work for a Premiership football club who value staff by paying the living wage and wish to join a team within a dynamic and busy Clubstore, please get in touch using the details noted below.

**Key Accountabilities**:

- Handle customer payments by cash and card payments as per the cash handling policy
- Responsible for efficiently handling customer enquiries on the shop floor, over the counter, telephone and online.
- Have good Hearts’ retail product knowledge and knowledge on clothing sizes.
- Ensure all transactions are processed through the till system and stock is handled in the correct manner.
- Deal with customer complaints effectively and in line with the company procedure
- Maintain good housekeeping in immediate areas within the Shop in a clean and tidy fashion.
- Provide excellent customer service, in-store, on the telephone and online.

**Qualifications and Experience**:
**Closing Date**:20 February 2023 (close of play)**

**HEART OF MIDLOTHIAN FOOTBALL CLUB IS AN EQUAL OPPORTUNITIES EMPLOYER AND FULLY COMMITTED TO THE SAFEGUARDING AND WELFARE OF VULNERABLE GROUPS. HEART OF MIDLOTHIAN IS A LIVING WAGE ACCREDITED COMPANY.**

**Job Types**: Part-time, Zero hours contract
Contract length: 12 months
Part-time hours: 20 per week

**Salary**: £9.90 per hour

**Benefits**:

- Casual dress
- Company events
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Store discount

Schedule:

- Day shift
- Weekend availability

Ability to commute/relocate:

- Edinburgh, EH11 2NL: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Retail sales: 2 years (preferred)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Shift availability:

- Day shift (required)

Work Location: One location

Application deadline: 20/02/2023
Reference ID: HR-CSA23

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