Customer Service Coordinator

2 weeks ago


Edinburgh, United Kingdom Vault City Brewing Full time

**Customer Support Coordinator**

We’re looking for an enthusiastic and organised individual to join our company in the role of Customer Service Coordinator.

Reporting to our Supply Chain Manager, you’ll work a 4-day week Monday - Thursday and will be responsible for offering the very best in customer service, engaging with our valued stakeholders, and supporting the wider team with the day-to-day running of the business.

**Duties include**:
Customer Support:

- Resolve customer issues promptly, ensuring a high level of satisfaction.
- Provide information about our products, brewing process, and events.
- Handle customer complaints, returns, and exchanges professionally.

Administrative Support:

- Assist in organising events, meetings, and product launches.
- Support the sales and marketing teams with data entry, reporting, and other administrative tasks.
- Maintain and update customer records in the CRM system.
- Assist with inventory management and order processing as needed.

Team Collaboration:

- Work closely with the production, sales, and marketing teams to ensure a seamless customer experience.
- Provide feedback from customers to improve products and services.
- Participate in team meetings and contribute to a positive team environment.

**What we’re looking for**:

- An understanding of social media platforms (Facebook, Instagram, Twitter)
- Previous customer service and administrative experience
- Proficiency in MS Office Suite
- Excellent communication and interpersonal skills
- Problem solving and analytical skills
- Ability to multitask and manage time effectively in fast-paced environment
- Highly motivated and strong organisational skills
- Competent working within a tight-knit team
- Willingness to learn about our products
- Passion for craft beer is a bonus

**Remuneration**:

- Salary: £23,992.00 per year
- Private Healthcare after probationary period
- 4 day week, Mon-Thu 8am - 5.30pm
- Monthly vouchers to spend in brewery and bars
- Job Type: Permanent, Full-time

**Benefits**:

- 4-day work week
- Private medical insurance
- Sick pay
- Company pension
- Company events
- Cycle to work scheme
- Employee discount
- Beer vouchers
- Casual dress
- On-site parking

**Schedule**:
Monday to Thursday 8am-5:30pm

Work Location: In person

Edinburgh, EH15 2QA with the ability to travel to our new site located in Penicuik (EH26 0BF) in 2025.

**Application deadline: 11/07/2024**

**Job Types**: Full-time, Permanent

Pay: £23,992.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 11/07/2024
Expected start date: 22/07/2024



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