Reception Host

2 weeks ago

Manchester, United Kingdom Lighthouse Hotel Management Full time

**Job Title: Reception Host**

**Location: Manchester City Centre, United Kingdom**

**Hotel Name: The Reach at Piccadilly, a Tribute Portfolio by Marriott Hotel**

**Position Type: Full-Time**

**Start Date: April 2024**

**About The Reach at Piccadilly**:
Welcome to The Reach at Piccadilly, the newest and most exciting addition to Manchester City Centre's vibrant hospitality scene. Opening its doors in April 2024, The Reach is a 215-bedroom hotel that combines contemporary design with exceptional service. As part of the renowned Tribute Portfolio by Marriott, we strive to create unforgettable experiences for our guests, ensuring they feel valued and inspired from the moment they step foot into our hotel. Join our team as a Reception Host and be part of our exceptional hotel experience that will leave guests in awe

As a Hotel Reception Host, you will be the face of our hotel, responsible for creating a warm and welcoming atmosphere for our guests. Your infectious personality and exceptional customer service skills will ensure that every guest feels special and valued throughout their stay. From check-in to check-out, you will play a pivotal role in ensuring our guests have an unforgettable experience.

**Responsibilities**:

- Greet guests with a genuine smile and provide a warm welcome upon arrival.
- Efficiently handle check-in and check-out processes, ensuring accuracy in all guest transactions.
- Provide information about hotel facilities, services, and local attractions to enhance guests' experience.
- Respond promptly to guest inquiries and requests, resolving any issues or complaints with a positive and proactive attitude.
- Maintain a clean and organized reception area, ensuring a professional and inviting atmosphere.
- Assist guests with luggage and help with transportation arrangements when needed.
- Collaborate with other hotel departments to ensure seamless guest experiences, including housekeeping, concierge, and food and beverage.
- Stay updated on hotel promotions, packages, and special events to provide guests with accurate and engaging information.
- Uphold hotel policies and procedures to ensure the safety and security of guests and their belongings.
- Embrace teamwork and contribute to a positive work environment by actively supporting fellow team members.

**Requirements**:

- Prior experience in a customer-facing role, preferably in the hospitality industry.
- Outstanding interpersonal and communication skills, with a natural ability to connect with people from diverse backgrounds.
- A passion for delivering exceptional customer service and exceeding guest expectations.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Strong problem-solving skills and the ability to remain calm and composed under pressure.
- Proficient computer skills and familiarity with hotel reservation systems.
- Flexibility to work in shifts, including weekends and holidays.

**Perks and Benefits**:

- Competitive salary and opportunities for career growth within the Marriott International family.
- Enhanced benefits for all employees - including 24/7 access to an online GP
- Extensive training and development programs to enhance your skills and knowledge.
- Employee discounts on hotel stays and dining experiences across Marriott's global portfolio.
- Vibrant and inclusive work environment with a diverse team.
- Employee recognition programs to celebrate your achievements.

**Note: The start date for this position will be April 2024.

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