Customer Services Administrator Manufacturing

3 weeks ago


Bootle, United Kingdom Russell Taylor Full time

**Customer Services Administrator (Manufacturing)**

**£25,000**

**Liverpool**

**Permanent**

We have an extremely exciting opportunity for an experienced Customer Service Administrator to join our clients rapidly expanding manufacturing business.

This role will act as a pivotal point of contact between customers, the sales team, the engineering team and the warehouse. Providing strong administration and organisation skills to support their medical instrumentation service.

Your New Role

To operate, maintain and continuously improve the efficiency of the Instrument support systems for UK and export customers with the aim of ensuring the Instrument Support Team are able to support all customer support issues as efficiently as possible withthe correct engineering servicing support.

**Your Main Responsibilities**
- To provide excellent service to our customers and assist in achieving defined Key Performance targets.
- To build good working relationships with customers including answering helpline calls and ensure these are forwarded and actioned by the relevant member of Instrument Support team.
- Work closely with other members of the Instrument Support Team, the sales team, customer service and product managers.
- To operate the administrative functions of the Instrument Support department. To own these processes and develop a system for continuous improvement of these functions in conjunction with the Instrument Support Manager.
- To provide reliable administrative support for the Instrument Support Team, such as; works order generation and processing; generation and filing of service reports; and stock management control, including reordering of spare parts.
- To ensure consistent and timely reporting of Instrument Support Key Performance targets.
- To ensure planning and communication of all service visits for is completed ahead of the visits taking place.
- To ensure that all service contracts are processed and to inform the sales team in advance of any accounts whose service contracts are expiring.
- To receive and log all incoming calls on the CRM database and ensure that the support team are informed of any customer queries or issues that arise.
- To arrange scheduling of calibration for relevant items of the Instrument Support toolkits.

**Your Key Accountabilities**
- To be the focal point and key communicator within the Instrument Support office.
- Ensuring efficient communication of customer issues are relayed to the relevant member of the Instrument Support Team.
- Raising and processing of works orders and service reports.
- Completion of Key Performance Indicator (KPI) reports
- Stock management of spare parts for all instruments
- Liaising with the sales team to ensure that all customers have a valid service contract in place.
- Ensuring that all items of the toolkits have a valid calibration certificate
- Scheduling all customer services including communication with customers and sales team
- Maintaining internal customer records and contact details.

Contractual Benefits and career development opportunities are extremely attractive and will be discussed and confirmed on first stage interview.

Please submit your fully updated CV with all correct contact details to apply.

Thanks

Kelly

**Kelly Newell**
**Manufacturing Divisional Manager**
**RTG



  • Bootle, United Kingdom Sefton Council Full time

    **Customer Service Assistant** **Casual working hours, as and when required. Varying shifts Monday - Sunday** **Post number 17592** Your role will be to meet and greet all visitors, serving customers, answering calls, cash handling and dealing with membership and general enquiries, appointments, and bookings. Ability to deliver a positive and memorable...


  • Bootle, United Kingdom Recruit Right Full time

    **Job Title**: Customer Service Advisor **Salary**: £25000 **Location**: L20 Our client is currently looking for a Customer Service Advisor to Join their team. They are looking for a highly motivated individual who works well within a team environment. The role will be dealing with existing customers who are looking to amend their service with the...


  • Bootle, United Kingdom Pertemps Network Group Full time

    **Job Description**: - Providing excellent customer service to all customers of the business- - Process customer orders through the systems- Recording details of customer correspondence and logging on the CRM- Demonstrating a strong product knowledge to support customer enquiries- Manage customer expectations- You must have contract centre experience in a...


  • Bootle, United Kingdom Recruit Right Full time

    **Customer Service Co-ordinator** **Liverpool** **Salary to £25,000 plus excellent benefits package** **We are currently supporting our new client with the recruitment of a Customer Service Co-Ordinator for a growing service business based in Liverpool.** **They need an experienced, Commercially astute Customer Service professional to work with the client...


  • Bootle, United Kingdom Page Personnel Secretarial & Business Support Full time

    Page Personnel are working hand in hand with this fast moving E-Commerce business to recruit for a Warehouse Administrator for their busy Bootle office. **Client Details** This fast moving E-commerce business have been established for over 15 years and are taking the beauty industry by storm. With a large loyal customer base this business are becoming a...


  • Bootle, United Kingdom Huntswood Scotland Limited Full time

    Huntswood is looking for experienced call handlers, ideally with experience in Financial Services, to support a leading UK retail bank. **Starting date of Monday 15th January **, you will be supporting our client by taking inbound calls from customers regarding fraud alerts with their banking products. You will be providing an excellent level of customer...

  • HR Administrator

    4 weeks ago


    Bootle, United Kingdom Advanced Resource Managers UK Full time

    HR Administrator - Bootle (hybrid/remote) - 6 -month contract - £250 p/d (Umbrella Inside IR35) ARM are delighted to be hiring for a HR Administrator to join one of our government clients based in Bootle, on a 6 month basis. Managing the relationship with the outsourced service provider to ensure that people are onboarded correctly. Responsibilities -...


  • Bootle, United Kingdom gap personnel Full time

    Gap Personnel who are operating as an employment business are currently recruiting on behalf of our client for **a WAREHOUSE ADMINISTRATOR **for a company based in Bootle area. **Main Purpose of Job**: To undertake all general administrator tasks needed to support the running of all Multi User Warehouses. **Main Responsibilities**: - Achieving elevated...


  • Bootle, United Kingdom Omega Recruitment Full time

    **Job Title**:Business Support Assistant - **Contract type**:Temporary 3-6-months+ / Ongoing - **Sector**:Local Government - **Department **:Social Services - **Location**:Bootle Town Hall, Bootle, - **Hours Per Week**:18:00 hrs pw part-time position - **Start Time**:9:00 AM - **End Time**:17:30 PM - **PAYE Rate **:£10.42 ph + 12.07% holiday pay The...


  • Bootle, United Kingdom Simpson Judge Ltd Full time

    Simpson Judge are exclusivity working with this niche Liverpool based client. Their search is for a ledger focused Accounts Assistant who is happy to be office based and provides some decent rewards. Read on to find out more It is expected the post holder will be numerate, literate and computer literate and be able to work with Sage 200 and Excel based...

  • Administrator

    7 days ago


    Bootle, United Kingdom Mental Health Matters Full time

    Due to continued growth and internal promotion we are recruiting to our busy administration team in our Talking Matters Sefton service.

  • Case Administrator

    4 weeks ago


    Bootle, United Kingdom Ministry of Justice Full time

    **Case Administrator - Electronic Monitoring - PDU Sefton (North West) - 72624** **£19,087 - £23,182** **Bootle**: **Case Administrators play a vital support role in probation teams, **Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. **We’re looking for empathetic, patient...


  • Bootle, United Kingdom Wild Thang Limited Full time

    Wild Thang are one of the largest branded clothing & merchandise experts in the UK. We've recently undergone a multi million pound re-development to ensure teams have the very best working environment to inspire the creation and delivery of World Class Merchandise. Our client base is broad and diverse and includes high profile names such as Coca Cola,...


  • Bootle, United Kingdom CSPH Group Limited Full time

    **Responsibilities**: - Communicate with customers via various face to face channels in a professional and friendly manner - Provide information about products and services - Handle and resolve customer complaints - Perform data entry tasks accurately and efficiently - Upsell products and services to customers when appropriate **Requirements**: -...

  • Fleet Administrator

    4 weeks ago


    Bootle, United Kingdom Digiden Ltd Full time

    **Fleet Administrator Ad** Due to business growth and expansion, our client Gaskells Waste Services is looking for an experienced Fleet Administrator to join their maintenance team. Salary between £23,000 - £27,000 Depending on experience **Key Duties** - Administration and updating of planned maintenance schedules and work orders for both internal &...


  • Bootle, United Kingdom CSP GROUP LTD Full time

    **Responsibilities**: - Communicate with customers through various face to face channels - Drive sales by understanding customer needs and recommending appropriate products or services - Provide exceptional customer service by addressing customer concerns and resolving issues promptly - Organize and maintain customer records and ensure accurate information...

  • Case Administrator

    4 weeks ago


    Bootle, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 277150**Salary**: - £19,087 - £23,182**Job grade**: - Other- NPS Pay Band 2 National**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 1Contents Location About the...

  • Case Administrator

    4 weeks ago


    Bootle, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 277392**Salary**: - £19,087 - £23,182**Job grade**: - Other- NPS Pay Band 2 National**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 4Contents Location About the...

  • Service Colleague

    6 days ago


    Bootle, United Kingdom Asda Stores Ltd Full time

    Job Title Service Colleague Location Bootle Employment Type Part time Contract Type Permanent Shift Pattern Work Shift: Days Hours per Week 16 Pay Rate £11.44 Category Retail Hourly Colleagues, Sales Staff Closing Date 25 May 2024 Service Colleague Our operation runs 24 hours per day, 7 days...


  • Bootle, United Kingdom Health and Safety Executive Full time

    **Details**: **Reference number**: - 269204**Salary**: - £20,828 - £22,414**Job grade**: - Administrative Officer- Band 6**Contract type**: - Permanent**Business area**: - HSE - Human Resources Division (HR)**Type of role**: - Administration / Corporate Support**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs...