Customer Service Co-ordinator

2 weeks ago


Bootle, United Kingdom Recruit Right Full time

**Customer Service Co-ordinator**
**Liverpool**
**Salary to £25,000 plus excellent benefits package**

**We are currently supporting our new client with the recruitment of a Customer Service Co-Ordinator for a growing service business based in Liverpool.**
**They need an experienced, Commercially astute Customer Service professional to work with the client base and support the business.**

**Key responsibilities include -**
**- Being responsible for managing situations where customers intend to switch suppliers or cancel orders.**
**- Be understanding and be able to resolve and overcome customer issues to ensure a satisfactory outcome.**
**- Through key retention strategies to secure updated business and contract agreements from customers.**
**- Ability to build relationships and rapport at all levels.**
**- Provide ongoing education of contract details and gain commitment for further contracts.**
**- Establish and maintain a high level of customer satisfaction.**
**- Assist the Business Support Manager to resolve unique customer issues.**
**- Increases revenue and profitability by delivering retention to improve the customers’ service.**
**- Matches services with customer need by demonstrating customer knowledge.**
**- Effectively use software**
**- Acquires in depth industry and company knowledge in order to prepare complex proposals.**
**- Support the sales team by implementing agreements and guidance.**

**This role would best suit a commercially experienced customer service co-ordinator, who has tenacity and drive to achieve the best results for the client base.**
**You will be passionate about customer retention through excellent service levels.



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