Customer Service Ambassador

1 month ago

London, United Kingdom A.C. HR Soultions Limited Full time

With a heritage stretching back over one hundred years, my client is an iconic name within the luxury goods sector. Their passion for design excellence has led to many prestigious awards and they remain synonymous with innovative luxury products.

Their client base comprises discerning UK and International customers, who expect the highest standards of customer service, as would be expected of a luxury premium brand.

With previous experience of a demanding customer service environment, you will be fully at home satisfying the need of exacting clients. In particular, you will be;
- responding to customer enquiries, processing orders, resolving problems, offering advice and handling customer complaints to a successful resolution. Moreover, you will be expected to open new accounts professionally and courteously, ensure customers are kept informed as to the progress of their orders, as well as maintaining accurate customer records.

The ability to swiftly absorb the complexities of the Company's product range and engage with customers effectively in order to create a positive customer experience, are both paramount.

With previous customer service experience associated with premium brands, you will understand the importance of demonstrating customer service excellence and a "can-do" customer orientation.

An excellent communicator, you will be well organised and methodical, with a good eye for detail.

In return you can expect an attractive package commensurate with experience, together with excellent prospects for progression.

This is a superb opportunity for an individual, dedicated to customer service, to broaden their experience with a prestigious name.

**Benefits**:

- Flexitime
- Life insurance
- Wellness programme

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- London, SW3 3TD: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (required)

**Experience**:

- customer service: 3 years (required)

Work Location: In person

Reference ID: MEL622TC

Flextime

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