Customer Service Advisor

6 months ago

Warrington, United Kingdom Ansell Electrical Products Full time

**Main Scope of Role**:
Responsible for representing Ansell, 4lite and all associated brands catering for all internal sales orientated tasks.

**Key Result Areas**:
**Internal Sales**

Processing of customer orders and answering incoming calls, providing all aspects of customer service, including:

- Price & Availability.
- Order updates.
- Dealing with order queries
- Providing Technical support
- Providing updates with deliveries.
- Liaising with other departments and internal colleagues to support the customers.
- Manage 3rd party providers.
- Upselling and switch selling wherever possible
- Generate documents to complete customer specifications on processes.

**Customer Service**
- Responding to Customer Enquires & Complaints
- Maintain high levels of customer service and always demonstrate a high standard of professionalism
- Meet individual and company targets.
- Ability to work on own initiative and be a key contact to assist the external sales team.
- Other non-specified duties as required to meet the needs of the business.

**Quality**
- Ensuring all information is processed correctly and efficiently.
- Always seeing the job through to the end

**Safety**
- Keep up to date with Company Policy
- Know your Health and Safety Officer
- Use of High Visibility jacket and safety boots

**People Management**
- Help and assist colleagues.
- Be professional and courteous to others.
- Ensure good communications between various departments.
- Management of all personnel related issues to ensure all Company policies/practices are adhered to.

**Experience**:

- Previous experience within a Sales Environment.
- Customer service approach and experience.
- Customer accounts.
- Order Processing.
- Experience of working within a Lighting organization. (Not essential)
- An understanding of the Lighting Industry (Not essential)
- UK & International Lighting knowledge (Not essential)

**Skills & Knowledge**:

- Good communication and interpersonal skills.
- System minded - able to pick up and train on new systems quickly/effectively.
- Excellent computer skills.
- Somebody with a proactive attitude and a willingness to learn and progress in their role as the business develops.
- Ability to work on own initiative and manage own workload, and to work within given deadlines.
- Excellent analytical skill with great attention to detail.
- Previous account management (Not essential)

**Personal Characteristics and Behaviours**:

- Able to work independently as well as within a team environment.
- Good communication and interpersonal skills.
- System minded - able to pick up and train on new systems quickly/effectively.
- Somebody with a proactive attitude and a willingness to learn and progress in their role as the business develops.
- Ability to work on own initiative and manage own workload, and to work within given deadlines
- Confidence when dealing with customers and other members of staff.
- An element of flexibility within the role will be required.
- Professional attitude at all times.

**Job Types**: Full-time, Permanent

Pay: £23,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Life insurance
- On-site parking
- Store discount
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in Warrington

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