Head of Quality and Compliance

2 weeks ago


Liverpool, United Kingdom Bosch Group Full time

Company Description

Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 10,000 associates across 26 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.

To achieve the ambitious objectives of our growing business in Liverpool we are looking for a Head of Quality and Compliance

**Job Description**:

- Ensuring high levels of quality of service delivery in all areas of our UK business
- Reporting to senior management on all aspects of Quality and Compliance.
- Functional Responsibility for Quality Management across our range of services
- Working cross functionally to derive actionable insights for our customers
- Local Functional Responsibility for Data Security
- Compliance Champion and promotor of compliance communications, campaigns and activities
- Ensuring that associates are aware of and are compliant to Bosch working standards and compliant with relevant international standards and norms.
- A champion of continuous improvement you will support a culture of problem solving and service evolution.
- The role will also lead on critical compliance topics such as GDPR, ISO and FCA Authorised activity.
- Internal Audits

**Qualifications**:

- Significant experience of working in a multi-channel contact centre (operations) at a senior level. (BPO experience desirable) with experience of quality management tools and different operating models for Operational Quality.
- Credibility at a senior management level with the ability to influence senior stakeholders
- Experience of FCA Authorised Services
- Experience of Quality Management process development and deployment.
- Experience of preparation for and executing internal quality audits
- Experience of implementing continuous improvement methodologies (e.g. Lean, Six Sigma)
- Analytical with experience of interpreting various data sources and ability to workshop into action plans
- Commercially aware
- People management skills and the ability to develop others
- Strong communication, interpersonal and presentation skills
- A passion for delivering first class customer service
- Self-motivated and driven to succeed

Additional Information
**Your future job location offers you**:Flexible work time options, benefits and services, employee discounts, room for creativity, hybrid of home
- based and city centre office based working location.



  • Liverpool, United Kingdom Cactus Search Full time

    We are looking for an experienced** Head of Quality and Compliance**for our client a global business based in Liverpool**. **Key Responsibilities**: - Ensuring high levels of quality of service delivery in all areas of the business. - Reporting to senior management on all aspects of Quality and Compliance. - Functional Responsibility for Quality Management...


  • Liverpool, United Kingdom Pertemps Network Group Full time

    **Job Description**: Head of Quality and Curriculum - Hybrid Working Pertemps Work Based Learning is currently working in partnership with a fantastic training provider who is based in the North West of England. They deliver training and learning sessions in order to make a positive impact on the lives of young people living in some of the most disadvantaged...

  • Global Head of Compliance

    Found in: Talent UK 2A C2 - 2 weeks ago


    Liverpool, United Kingdom InterQuest Group Full time

    InterQuest are currently supporting a well established Pensions, Wealth & Incentive services organization to identify a Global Head of Compliance to join the organisation on a permanent basis.The role would hold oversight of the global compliance framework across the globe ensuring a positive compliance culture in embedded. The role holder would act as the...


  • Liverpool, United Kingdom CareerBliss Full time

    We are currently looking to hire aGroup Head of Financial Compliance & Taxto join Torus! This role is based in Liverpool with travel to other sites in the North West required.Reporting to the Group Finance Director, the Group Head of Financial Compliance & Tax will deliver a range of corporate group wide financial accounting services including production of...


  • Liverpool, United Kingdom Torus Group Full time

    We are currently looking to hire aGroup Head of Financial Compliance & Taxto join Torus! This role is based in Liverpool with travel to other sites in the North West required.Reporting to the Group Finance Director, the Group Head of Financial Compliance & Tax will deliver a range of corporate group wide financial accounting services including production of...


  • Liverpool, United Kingdom Torus Group Full time

    We are currently looking to hire aGroup Head of Financial Compliance & Taxto join Torus! This role is based in Liverpool with travel to other sites in the North West required.Reporting to the Group Finance Director, the Group Head of Financial Compliance & Tax will deliver a range of corporate group wide financial accounting services including production of...


  • Liverpool, United Kingdom Torus Group Full time

    We are currently looking to hire aGroup Head of Financial Compliance & Taxto join Torus! This role is based in Liverpool with travel to other sites in the North West required.Reporting to the Group Finance Director, the Group Head of Financial Compliance & Tax will deliver a range of corporate group wide financial accounting services including production of...


  • Liverpool, United Kingdom Torus Group Full time

    We are currently looking to hire aGroup Head of Financial Compliance & Taxto join Torus! This role is based in Liverpool with travel to other sites in the North West required.Reporting to the Group Finance Director, the Group Head of Financial Compliance & Tax will deliver a range of corporate group wide financial accounting services including production of...


  • Liverpool, United Kingdom University of Liverpool Full time

    This role offers an exciting opportunity to work within the Faculty of Science and Engineering¿s Compliance and Operations Team. Reporting to the Safety, Risk and Compliance Manager (SRCM) and ultimately responsible to the Faculty Head of Compliance and Operations, your principal role will be to assist in providing monitoring, oversight and coordination of...

  • Head of Pdu

    2 days ago


    Liverpool, United Kingdom Ministry of Justice Full time

    **Head of PDU - Liverpool North - 70748** **£61,042 - £75,224** **Liverpool**: **Overview of the job** Heads of Operational Functions are deployed to a variety of roles so as to provide leadership of staff and operations. **Summary** To provide management and leadership within the National Probation Service(NPS) with responsibility for resources and the...

  • Head of Risk

    4 days ago


    Liverpool, United Kingdom MERJE Ltd Full time

    Plus Benefits £ Highly competitive six figure package Our client is a highly regarded market leader within their industry. They are an entrepreneurial and fast paced business that has enjoyed good growth both organically and through various strategic acquisitions. A great opportunity has arisen to join the firm in the newly created role of Head of Risk &...

  • Data Quality and Compliance Manager

    Found in: Talent UK C2 - 15 hours ago


    Liverpool, United Kingdom North West Ambulance Service NHS Trust Full time

    Job summary An exciting opportunity has arisen within the Qualifications and Centre Management Team at the North West Ambulance Service for a Data Quality and Compliance Manager. This is full-time role on a permanent basis ( hours per week) and is based at either Trust HQ at Ladybridge Hall, Bolton or Estuary Point, Speke. Why North West Ambulance...

  • Data Quality and Compliance Manager

    Found in: Talent UK C2 - 14 hours ago


    Liverpool, United Kingdom North West Ambulance Service NHS Trust Full time

    Job overview An exciting opportunity has arisen within the Qualifications and Centre Management Team at the North West Ambulance Service for a Data Quality and Compliance Manager. This is full-time role on a permanent basis (37.5 hours per week) and is based at either Trust HQ at Ladybridge Hall, Bolton or Estuary Point, Speke.Why North West Ambulance...

  • Head of Waste Compliance

    Found in: Talent UK 2A C2 - 10 hours ago


    Liverpool, United Kingdom ISS Facility Services UK Full time

    We are looking for someone to Develop, manage, and deliver the ISS Waste Services legislative compliance framework.You will be engaging with key clients providing support and advice which ensures their compliance with waste legislation, and then reporting back to the business. Role Activities:Conducting Duty of Care due diligence upon the external approved...

  • Conflicts Analyst

    Found in: Talent UK 2A C2 - 1 week ago


    Liverpool, United Kingdom AJ FOX COMPLIANCE Full time

    A top global law firm is hiring a conflicts professional to support their team. This role will involve working with senior lawyers, managers and global heads, implementing compliance controls and procedures, managing risk and ensuring compliance with necessary laws and regulations. Key roles and responsibilities will include:Carrying out conflicts checks and...

  • Quality Assurance Manager

    Found in: Talent UK C2 - 2 weeks ago


    Liverpool, United Kingdom NHS Blood and Transplant Full time

    Job Summary In this vital role, you will ensure the safety and compliance of blood and tissue provided by NHS Blood and Transplant. Every year we collect, process and issue over 2.1 million blood donations nationally, as well as carrying out research into improving the safety of blood and discovering new ways to save lives. We also provide specialist...


  • Liverpool, United Kingdom Ministry of Justice Full time

    **Head of Education, Skills and Work - HMP Liverpool - 69750** **£44,332 - £53,201** **Liverpool**: **Background to the Role** The reoffending rate has remained broadly static at around 29% since 2010. Reoffending is costing society approximately £18bn per year and almost half of all prisoners reoffend within 12 months of release. The Prisons Strategy...


  • Liverpool, United Kingdom Torus Group Full time

    We are currently looking to hire a **Group Head of Financial Compliance & Tax** to join Torus! This role is based in Liverpool with travel to other sites in the North West required. Reporting to the Group Finance Director, the Group Head of Financial Compliance & Tax will deliver a range of corporate group wide financial accounting services including...


  • Liverpool, United Kingdom Ministry of Justice Full time

    **Head of Education, Skills and Work - HMP Liverpool - 74282** **£44,332 - £53,201** **Liverpool**: **Background to the Role**: The reoffending rate has remained broadly static at around 29% since 2010. Reoffending is costing society approximately £18bn per year and almost half of all prisoners reoffend within 12 months of release. The Prisons Strategy...

  • Quality Assurance Manager

    Found in: Talent UK C2 - 2 weeks ago


    Liverpool, United Kingdom NHS Blood and Transplant Full time

    Job summary In this vital role, you will ensure the safety and compliance of blood and tissue provided by NHS Blood and Transplant. Every year we collect, process and issue over million blood donations nationally, as well as carrying out research into improving the safety of blood and discovering new ways to save lives. We also provide specialist...