Appointment Booking Clerk

6 months ago


Cannock, United Kingdom Midlands Partnership NHS Foundation Trust Full time

The Appointment Booking centre is responsible for booking appointments for the therapy services within the South Division. This vacancy involves answering a high volume of telephone calls. 1 To communicate non-clinical verbal and written information in a precise and effective way both internally and externally to patients, relatives and carers for many of whom there may be communication difficulties as a result of old age, hearing loss, pain, fear and language or learning difficulties. Information has to be communicated using relevant speed, accuracy, tact, understanding and confidentiality.

2 To work as part of a team and also individually to provide high quality booking services and provide cover when needed during times of staff absence or annual leave. 3 To provide an effective and efficient, customer friendly service to the patients of MPFT, their families and carers. 4 To appoint, cancel and rearrange appointments as required using the RiO booking system. 5 To answer telephone enquiries from members of the public and other healthcare departments / professionals.

6 To work process letters as appropriate in relation to booking. 7 To provide support and advice, maintain channels of communication and links with clinical and other staff within the department. 8 To manage the day to day running of clinics ensuring they are used to capacity. 10 The role is varied and requires confidentiality, initiative, flexibility and capacity of handling peaks in the work programme and an ability to relate to a wide range of individuals on behalf of the MPFT.

11 Recording accurate, confidential and sensitive patient information. 12 Using IT skills to produce charts and graphs / tables for the purpose of audit /outcome measures. 13 Create, format, maintain and update databases, spreadsheets and charts using computerised systems. 14 Prioritising clients and organising clinics.

15 Methodical and able to work under pressure



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